White Castle Reviews Summary

Restaurant Cleanliness

Pros:

• "The inside of the restaurant looked practically new; very clean and well organized."
• "The new updated decor is just wonderful."
• "The place was clean and very modern."
• "The restaurant is kept clean and the orders are placed in the bag or on the tray neatly."

Cons:

• "The new updated decor is just wonderful, but at 3pm when we were there to dine-in, all the tables were free to sit at, but out of the maybe 10 tables, 8 of them were dirty."
• "Food is still good but service is really slow. And there wasn't a single clean table to be had."
• "Dining room was closed even though owner verified it was open on Google."

Service Speed

Pros:

• "Service was quick and friendly."
• "Service was quick, pleasant and accurate."
• "Great customer service and quick."
• "Very quick service. Kind workers."

Cons:

• "MORE THAN 50 MINUTES WAITING FOR FOOD, I DECIDED TO LEAVE CAUSE MY LUNCH TIME WAS ABOUT TO END."
• "Drive thru. Ordered 2 sliders. Took 15min."
• "I sat at the drive thru for almost an hr waiting for my food...this location is always slow."
• "Drive Through Service is Painfully SLOW, not worth the wait."
• "Sat at the drive through for 30 minutes !!!"
• "Waited over an hour for food from the drive thru."
• "The drive thru is consistently very very slow."

Customer Service

Pros:

• "Great place to grab a bite to eat with your buddies. I've been numerous times in the past 4 months and every time is outstanding."
• "As always white castle hit the spot on our way back to VA. Everything was hot and fresh."
• "Every time I've been here the staff has been incredibly kind."
• "The staff here has always been friendly and keeps the line flowing."
• "Answered the phone quickly, answered questions straight to the point, and knows how make some good good White Castle."
• "The manager Visha was excellent she made sure the order was correct and she was nice."
• "Friendly employees with good working knowledge of the menu."

Cons:

• "Rude it was a young light skin women and she was very rude gave me the wrong order."
• "The idiot woman who takes orders in the drive-thru has a terrible attitude so prepare yourself."
• "Staff is rude! Manager’s a joke!"
• "Worst customer experience ever! This girl that was at the drive through has no respect for doordash drivers."
• "Poor service.....getting worse!"
• "Drive through service is horrible! Wait time when going through the drive thru average 30 minutes or longer."
• "Pattie at the register was awful - didn't acknowledge us while doing something at the register."

Food Quality

Pros:

• "It's a white castle what's not to love!"
• "Food is always hot and fresh. Friendly service as well."
• "The sandwiches were crispy and the buns were buttery."
• "The food is tasty and inexpensive."
• "They have the new Impossible Sliders and the service was very friendly."
• "Delicious food. Prices are acceptable."
• "The food was fresh, hot and tasty."

Cons:

• "I know I can't expect much from a fast food joint like White Castle, but this was just trash."
• "Food was gross and ended up throwing it away."
• "Burnt and cold had to turn around and go back and wait for new order."
• "Food was terrible, this place ruins the white castle brand/name. They need stop using old oil over and over again."
• "Ordered Mac and cheese bites, tasted like they were cooked in severely old and burnt oil."
• "The meat taste old and now has a twang taste."
• "Seems like they are mostly grease now and leave a poor aftertaste."