"Service was quick and the manager that brought the food out to my car was nice."
"Really good service - order was correct."
"First time visiting sonic. Staff was very polite and I give them an A+ for their customer service."
"The service was speedy and my order was accurate."
"I was contacted by the support team about my honest opinion for improvements and my review. They were so nice and allowed me to try a Blast they had free of charge."
Cons:
"The lady at the window was perhaps one of the most abrasive people I've ever met."
"Very poor and disrespectful customer service."
"They always take way too long, the staff is rude and doesn’t want to help customers at all."
"Drive thru person needs a lil more training, when in front of the customer profanities is a no."
"This is TERRIBLE customer service."
"HORRIBLE SERVICE!!! The whole staff including the manager were all young kids!! THEY DIDN'T KNOW WHAT THEY WERE DOING!!!"
"Only kids working there who don’t seem to care about customers at all."
Food Quality
Pros:
"Sonic has the best Oreo Cheesecake Shake!"
"The footlong chili cheese hotdog was really good."
"I ordered a cheeseburger, french fries, two hot dogs, two orders of buffalo chicken dip bites, and popcorn chicken, all of which were very tasty."
"The tots were excellent!"
"Food was really good! Last time I went there weren't a lot of employees working at the time and I still got my food quickly."
"Their hotdogs/chili dogs are great. So are their onion rings and tots."
"This place has changed in a good way. Food temperature was much better and the burger 🍔 was prepared much better."
Cons:
"The food was cold the burger patties were burned."
"Everything was either cold and/or soggy and my sandwich had extra mayo, which I'm allergic to."
"The fries tasted old and the meat from our burger tasted even worse."
"Ordered on the app. When I got my food you could tell the food was cooked in very old grease."
"The food was terrible...the steak was extremely dry, my burger was burnt and hard, the fries were very salty."
"The chicken in particular is so dry it's inedible, like it's been under a heat lamp for hours."
"All the food was burnt besides the burger."
Service Efficiency
Pros:
"Ordered ahead on the app - pulled up to a stall and no one answered the buzzer."
"I ordered ahead and received a free slider."
"Went with my boyfriend on a monday night. Food was amazing."
Cons:
"The drive through line is always roughly a 10 minute wait to just order."
"This is one of the slowest fast food restaurants I've ever been to."
"I was there for 35 minutes in the drive-thru between when I ordered and left."
"Waited in drive thru for 59 minutes."
"I waited at the drive in window after pushing the button to order for 45 minutes with no response!"
"Food was cold (because it had been sitting)…was there about an hour for just a burger, hot dog, and 2 drinks."
"Slowest fast food restaurant ever!!"
Facility Condition
Pros:
"Ps you dont have to eat in your car like some kinda slob, there is outdoor seating."
Cons:
"None of their drive in spots work - yet they dont have any signs up so they're leaving their customers in limbo indefinitely outside."
"The condition of the outside of the restaurant is really going downhill."
"Place felt like I was out in the projects. Weeds growing everywhere, trash all over, unkempt shrubbery and trees."
"They've completely blocked off the drive-in area too."
"This location NEVER has onion rings! There’s always less than 3 workers on site and they don’t open on time or close on time."