McDonald's Reviews Summary

Service Speed

Pros:

• "Would definitely go over and over again."
• "Never had a problem coming here whenever they are busy they are extremely apologetic for the weight."
• "Everything we ordered was fresh & hot, we got through the drive-through quickly and the server was very pleasant."
• "Nothing wrong with this McDonalds except ask for sweet and sour right at the window and gave me bbq drive thru is a hot mess but it's the drivers not McDonalds they were really busy but they were fast in getting people in and out of there."
• "The food was served quick, on hot side."
• "Drive thru will back up at lunch and dinner times other then that its fast in and out."
• "Stopped here late last night for a quick bite. The store was clean and the food was hot."

Cons:

• "They push everyone to the side after they order cause they’re so slow!"
• "Don't come here in the morning if you have somewhere to be. I've been waiting a half hour in the lobby for my food and am still waiting."
• "They took forever to serve me."
• "The wait for drive thru is ridiculous then get to the window to be told to park."
• "Waited over 40 minutes for a drive through order."
• "I waited in the drive thru line for 20 minutes."
• "I was just there and waited nearly 10 minutes before the drive thru line moved."

Customer Service

Pros:

• "Always clean, cashiers are friendly. Thanks to the guys in the back especially Chris and Donavin the food is always fresh."
• "I have been working at Berlin cross keys MC Donald for 2 weeks. The employees are awesome. I feel like part of a great team."
• "Very sweet gesture that was much appreciated by both met and the dogs."
• "The employees were very friendly and helpful 🙂."
• "The waitress was present and polite and the vibe/atmosphere was pleasant."
• "Thanks to all the employees owners who keep my stomach full and keeping alert while I drive."
• "Everything is nice clean with very polite employees."

Cons:

• "Employees are cursing, and yelling in the kitchen."
• "The guy at the counter walked like he was asleep."
• "The workers are all ignorant as can be and terrible at their jobs."
• "Workers always rude, slow, never get the order right."
• "Very horrible customer service."
• "TERRIBLE customer service."
• "The workers are disrespectful."

Order Accuracy

Pros:

• "Their Big Mac is my favorite burger from all other fast food chains even though it's fried."
• "I enjoy the fact that they served a whole slice of cheese on the filet of fish sandwich."
• "They even tolerate my ridiculous request like feeling a sweet tea insulated cup full of chocolate shake so it stays cold longer for me."

Cons:

• "This is the worst McDonald's ever!! Order is NEVER correct, was served frozen pancakes, ask for no onions seems they put on extra."
• "They also don’t pay attention to the order placed. The order was right on the screen but incorrect when given to me."
• "Fries were ice cold, I said no onions and burgers were filled with little chopped onions."
• "When the order was ready, my big burger has 2 cheeses which my son told her, no cheese but there was 2 in it."
• "Food was burnt, not even a whole piece of bacon and my order was wrong."
• "I ordered doctor pepper and got coca cola!"
• "I ordered the spicy chicken sandwich for my boyfriend (must have told them spicy 3x) and shocker.... not spicy chicken, no sauce no pickles nothing."

Food Quality

Pros:

• "The food was fresh and yummy."
• "Everything we ordered was fresh & hot, we got through the drive-through quickly and the server was very pleasant."
• "The same great taste. Their food actually takes me back to my childhood before they had inside seating."

Cons:

• "The food was cold."
• "After an hour, I finally got my food which was hard as a rock."
• "Fries were extremely salty, rubbery, and cold."
• "The bagel was so dry like a pretzel, it had no sauce, and was cold!"
• "40 minutes for three burgers (one ended being wrong) is just ridiculous."
• "The food is thrown together with no care whatsoever."
• "The food isn’t fresh."