Midas Reviews Summary

Category: Auto repair shop Flemington, New Jersey

Address: 221 US-202 #31, Flemington, NJ 08822, USA

Phone: +19089053913

Rating: 4.8
based on 196 reviews.

Customer Service

Pros:

  • "Staff was very professional and helpful."
  • "The personnel was friendly and the waiting area clean and comfortable."
  • "The manager Chris was excellent and absolutely comforting and informative."
  • "Chris and Kenny were very professional and explained everything."
  • "The customer service rep provide me up to date information."
  • "Everyone was very nice & professional."
  • "Very polite reception."

Cons:

  • "No one at that Midas will take responsibility, their regional manager called me a liar."
  • "Horrible customer service. Take forever to do work as well."
  • "The last time the guy lied to me that it's on the lift and they hadn't even touched it!"
  • "I called three times before someone picked up."
  • "The front desk girl is spending all her time flirting with the mechanic."
  • "Stay away...I called 2x for an appointment spoke to 'Justin' both times when i arrived i was told i wasn't on the schedule."
  • "As I’m walking out he starts giggling and complaining to his employees about me over nothing."

Quality of Work

Pros:

  • "Louis and his team were top notch."
  • "The mechanic John did an unbelievable job."
  • "The car's shifting hasn't been this smooth in years!"
  • "They quickly brought the car in, and completed this very timely and it was free of charge."
  • "Mechanic took care of the bolts promptly and mounted new exhaust quickly."
  • "Every tech was competent, thorough and meticulous with their assembly and attachment to the Edge."
  • "They did everything they could to find a cost effective solution to my problem."

Cons:

  • "Go here if you’d like to be scammed. Ignore the 5 star reviews, they give out free service cards for people who give that rating."
  • "Not even sure I got the right grade of oil because the bill was so confusing......also $8.99 per quart of oil."
  • "Today we spent an extra $340 to have lug nuts removed that they stripped so badly they needed to be cut off, so disappointed that they caused me to waste so much money."
  • "Last 2 times I've been there, they've held onto my car for hours and didn't even look at it."
  • "We had our tires replaced with winter tires. During installation they called to tell us they couldn't get the lug nuts off and would need to replace the entire set for $200."
  • "Come in for an oil change and they will give you a laundry list of things wrong with your car that are 'extremely unsafe'."
  • "They tried charging me $200+ to purge some refrigerant out of my a/c system."

Value for Money

Pros:

  • "Offered me ways to get it fixed without forcing me to pay the money."
  • "The rates I believe were quite fair."
  • "Prices that I had received from other shops were lower than I could have imagined."
  • "The total was so reasonable I went from hell no to do it immediately."
  • "They have very reasonable prices as well."
  • "Received an offer for $80 rebate on the brake service. My total was cheaper when compared to the other quotes."
  • "Their quote was $300 less than the dealership."

Thanks! Your review is awaiting moderation.