Autobahn Automotive Reviews Summary

Customer Service

Pros:

• "Phenomenal service. Very responsive to any questions."
• "Staff is very communicative and clear with inspection reports."
• "Kristen, service advisor, was friendly and helpful."
• "The service team calls to explain and review it were amazing."
• "Kristen was extremely helpful in answering all of my questions and very professional from when I made my original appointment to drop off the car to when I picked it up."
• "Everyone there could not have been more helpful and communicative."
• "Kristen up front, David in the mechanic bays are worth 5 stars each."

Cons:

• "Fact 1: your staff member did deny over the phone that the sensor could have had anything to do with the service without checking the car and in an overly 'assertive' way."
• "The vociferous absolute refusal to even consider it could have been related to the prior visit is appalling."
• "We also felt like they were purposely trying to find things wrong to get more money out of us."
• "Once they knew you didn’t want give them an unlimited budget they totally changed for the worse."
• "We felt they were rude and pushy."
• "When I called to ask, they denied it could be anything to do with them."
• "I do not understand why these problems weren't evident in October, and why the 'guaranteed' repair done then seemed to have no bearing on the newly identified problems."

Quality of Work

Pros:

• "Expert repairs, fair prices and ALWAYS stand behind their work."
• "An honest reliable foreign mechanic who offers fair price for work that they stand behind."
• "Everything was repaired in the same day at a much more reasonable cost than the dealership."
• "The quality of the repair was outstanding and I was even able to get a loaner car for the day."
• "Every single repair has been done correctly and on time."
• "The work was completed in a timely manner and within the estimate, the knock is gone, and we could not be happier."
• "They got my car back to 100% like when it was new."

Cons:

• "Only issue is one of the warning lights was related to them not having the Porsche software update yet."
• "A new warning light was on."
• "After I picked my car up a few hours later my car stalls while driving it and the service engine light goes on."
• "This place is a scam. They overcharge and intentionally tinker with the parts."
• "I was refused warranty repair of a part for which the lack of oil change (which I replaced) has no effect, I do not recommend this workshop he treats the guarantees he offers as a bad joke, lack of competence, and glaring lack of professionalism are the only things that the whole team showed in my case."
• "Seems it needed more work and I just paid for that - almost another 5k."
• "Unfortunately I had a terrible experience with this shop."

Facility and Amenities

Pros:

• "Very nice place, unbelievably clean and organized."
• "You could have lunch on the mechanic bay floors- they are that pristine."
• "The waiting room was the cleanest I’ve ever been to."
• "Impressive clean shop facility that looks almost like a hospital the minute you walk in."
• "The receptionist was knowledgeable and friendly and the waiting area was well appointed with drinks and snacks, TV and Wi-Fi and very clean and comfortable."
• "The staff was very friendly and the shop was immaculate."
• "Btw, the entire place, including the garage, is immaculate. You could eat off of their floors."

Cons:

• "Terrible place, enjoy your 1 star review."

Integrity and Honesty

Pros:

• "Thank you Autobahn for your honest caring and integrity!!"
• "An honest reliable foreign mechanic who offers fair price for work that they stand behind."
• "Very impressed with the honesty, professionalism, courtesy and quality of work."
• "Honest and genuine people here!"
• "One thing that sets this shop aside from everyone else is their honesty and integrity."
• "Genuinely good people here. Finally a shop that I can actually trust."
• "I trust this company (which is hard to come by now a days)."

Cons:

• "We also felt like they were purposely trying to find things wrong to get more money out of us."
• "This place is a scam. They overcharge and intentionally tinker with the parts."
• "Not only were they more expensive, but they had more hidden fees like shop supplies on every single recommendation."
• "I do not understand why these problems weren't evident in October, and why the 'guaranteed' repair done then seemed to have no bearing on the newly identified problems."

Value

Pros:

• "Great prices. If you care about your car you will take it to Autobahn!!"
• "A much better experience than my local BMW dealer, and at a better price."
• "Prices are more reasonable then the dealership."
• "Their pricing is more than fair, and my car is always ready when promised."
• "The price was far more reasonable than the dealer."
• "Service is exceptional and prices are fare."
• "Prices were very reasonable and I will definitely be back!"

Cons:

• "They are a little expensive but it’s justified by the quality & workmanship."
• "A little on the pricey side but if you're researching repair shop for your European ride, clearly you didn't go with 'on the budget choice of the vehicle'."
• "Not only were they more expensive, but they had more hidden fees like shop supplies on every single recommendation."
• "Seems it needed more work and I just paid for that - almost another 5k."
• "This place overcharges to the extremes."