Sadowski Auto Care Reviews Summary

Customer Service

Pros:

• "They take their time to help me understand what my problems are, and then they explain, in detail, just how they are going to SOLVE my problems."
• "Great service great people the owner Tom Sadowski always goes out of his way to help you with anything you need."
• "The girl at the desk was very polite and professional."
• "The conversation that followed was honest, informative and it didn't make me feel pressured at all!"
• "The staff are extremely friendly and knowledgeable."
• "They always take the time to explain any service you need before proceeding and always give a fair assessment."
• "The staff was incredibly friendly and they were quick to accommodate me on such short notice."

Cons:

• "I've seen others stating it was a slightly longer wait than they thought it would be."
• "Was overcharged labor to do a ball joint was charged an extra half-hour to bend back the dust plate behind the rotor."
• "I told the receptionist this and I received zero reassurance."
• "I believe I was overcharged for services, and I am not very happy."
• "This is not an honest place. I was told a new AC compressor for my car would be over $900."
• "Also was charged for a full wheel alignment when the locking collars on the tie rods were never moved also never provided a print out."
• "As he's walking way he still didn't even give me the courtesy of acknowledging me and said 'I got it!'"

Quality of Work

Pros:

• "I have never been disappointed with the results."
• "Sadowski mechanics are pro’s and charged me a fraction of the cost it would’ve cost me at a RR dealer."
• "They provide excellent work."
• "They are prompt, thorough and they do the job right the first time."
• "Their work is top notes and their prices are very fair."
• "The repair is always done right and with quality parts."
• "They fixed my car on same day and explained what was the problem."

Cons:

• "They did great work replacing my driver's side mirror but it is a little pricey."
• "Car pulls to the right."
• "The price for all the repairs was a little higher than I was prepared to pay."
• "Do the math; I paid $110.88 and Sadowski Auto Care quoted me $1,850.00 or thereabouts – a estimated $1,740.00 upcharge."
• "For the myriad of reasons, I DO NOT RECOMMEND this business."
• "There is no excuse for Sadowski."
• "GET 2ND OPINION. The owner quoted my husband 'work' that needed to be done."

Trust and Honesty

Pros:

• "I trust Sadowski with my car repairs for several years now."
• "The owner is up front and honest."
• "What I love about Sadowski is they dont take advantage of their customers, they have honest pricing."
• "They are truthful and explain the diagnostics of my car so that I have a good understanding."
• "They are extremely efficient and will not try to oversell you; such a breath of fresh air."
• "I appreciate how honest they are and I never feel they are trying to upsell me."
• "They are kind, honest and accommodating."

Cons:

• "Customers beware of where you bring your cars."

Facility and Comfort

Pros:

• "The facility is clean and comfortable."
• "First, the place is exceptionally clean. Really clean, and that is importantant to me."
• "I am so impressed by the cleanliness of your waiting room-it not only looked clean-it smelled clean!"
• "When I went to pick it up I see they used covers for inside the vehicle and left it just as clean as I had it."
• "VERY CLEAN!!!"

Cons:

Value

Pros:

• "Price on transmission and labor was very reasonable."
• "The fixes were promptly applied at a very reasonable cost."
• "They did the work relatively quickly and for a reasonable price."
• "Decent price, good parts, and no bs."
• "The prices were on par with or better than most places I've been to."
• "Just had my oil changed, inspection and tail light fixed.. Very reasonable pricing."
• "The prices are fantastic and the customer service and mechanic work has been excellent."

Cons:

• "Sadowski Auto Care charged me $185.38 just to have the car inspected!"