"Chris Erwin, the general manager at the turnersville location demonstrated the best customer service ever!"
"Dan C and the staff at Midas in Turnersville, Nj are simply the best at what they do."
"Melanie, the store manager was exceptional with her customer service."
"I was very impressed with her outstanding customer service."
"Everyone was great to work with and helped me out perfectly."
"Great customer service!"
"As soon as I walked in I was greeted and helped."
Cons:
"Sean is a hostile and intimidating man and does not have to worry about me ever dealing with them again."
"Terrible service."
"Terrible customer service every 3 months it's a new counter person with no experience doesn't know how to run previous customers info in the system."
"The customer service guy (Jen) at the counter was extremely rude."
"Manager refused to honor the Groupon my wife had purchased for it and said because she has a Lexus, he would have to charge additional $110."
"Very unprofessional staff, and riddled with hidden fees and charges."
"The guy did not have a friendly attitude (Quinton JACK)."
Pricing and Charges
Pros:
"Chris and the awesome team there gave me the fairest package price I’ve ever gotten."
"Extremely reasonable prices in this market and had my jeep back to running condition after 3 hours."
"They even help out with financing all the repairs so I wouldn't have to pay all at once."
"Chris saved me almost $950.00 on a set of (4) Brand New Factory rated tires for my Benz."
"I got 4 brand new tires and an alignment that saved me a lot of money."
Cons:
"I was told $1200 over the phone and when I went to pick it up I was told the new price was $1700."
"Rusted power steering cooler... They wanted to charge me 600.00 dollars to do this job."
"I made an appointment online and I got a quote for 4 new tires, after arriving to the store, the clerk tried to charge me an extra $120 over what I have on the quote."
"They overcharge for their services and tell you that you need things that you don't."
"Then the old manager gave me a coupon for that location and it has the address of midas and says only good there, and he says I can't use it at the location I got it from."
"They give you a 'quote' and call it 'diagnostic' - even though they say they aren't completely sure if what they quoted would actually fix the problem or not."
Staff and Mechanics
Pros:
"Mike has been great helping me get my car fixed from the damage that AAMCO inflicted on my car."
"Juan is a genuine and honest person He was also friendly and made me feel comfortable which I am truly grateful for."
"Dan (the manager) immediately welcomed me with a friendly attitude, and made me feel comfortable."
"I am thankful to God and to Jennifer who worked really hard to help me out."
"The mechanic Mickey was extremely knowledgeable, friendly and honest."
"We Had A Wonderful Experience With Alex. He explained everything that was going on and how he would fix it."
"Chris Erwin and Alex Moi were the absolute kindest!!"
Cons:
"These guys destroyed my Lexus Went in for a drive shaft problem..they ended up blowing my head gasket."
"UPDATE these guys call me after my review to question me on the work they did that destroyed my motor and put blame on me."
"I took my truck to be serviced... Two days later I realized everything they charged me for was done wrong or incomplete."
"This place tried to take advantage of my wife and insult her intelligence."
"Place is a complete joke, took my car there for an oil change and coolant change never had a problem with my car ever go to pick it up after they say it’s done it’s still leaking antifreeze."
"I just got my 2010 chevy equinox transfer assembly case done there and unfortunately when i got it back my engine light is now on and the truck wont shift or go into reverse."
Service Experience
Pros:
"in and out wasn't in there long very with all the service they did very respectful and they broke down everything that was going on with the car to a tee so it was very easy to understand... LIFETIME CUSTOMER!"
"Thanks for handling my swollen nuts with professionalism, they earned my future business!"
"For the ladies who don't want to be taking advantage of when getting your vehicle service I HIGHLY RECOMMEND JENNIFFER for your service needs."
"AWESOME WORK, COURTEOUS STAFF AND THEY TELL THE TRUTH!!!"
"Diagnosed the several problems and completed service all in one day."
"They checked Over the whole car an brought important safety issues to my attention."
"The mechanic took care of my car issue in a timely matter."
Cons:
"A routine synthetic oil change by appointment online turned into a 2 hour wait for them to put the wrong oil in my car and blow all the sensors!!!"
"It wasn't until after 6pm that my vehicle was completed."
"I waited nearly 2 hours for a simple oil change and was never made aware that I'd have to wait for the past to arrive."
"My appointment was at 9am and I arrived on time. I was still waiting at 12:30."
"I made an appointment for brakes because I felt like they were grinding… dropped it off, an hour later I get a call saying I need brand new brakes, rotors, calibers etc…. A total of $1800!"
"Also showed up at time told and he said sorry we're a FEW hrs behind so I had to come back tomorrow after driving there."
"Went to this location last week for a burning smell on my right passenger side front tire I was told it was because my caliber was not greased and I needed a wheel alignment tire rotation etc .... I did all of that and now I am out of $700, a week later I am here now they are telling me they should have changed the caliber instead of greasing it."