Meineke Car Care Center Reviews Summary

Speed and Efficiency

Pros:

• "I dropped my car off at 4PM on a Friday with no appointment to get both new front brake pads and both rotors replaced and left thinking they wouldn’t be able to get it done by closing time at 6PM... got a call from them about 40 minutes after I got dropped off back at home saying they were totally done."
• "They found the problem with my vehicle and resolved the issues quickly, at a reasonable cost."
• "It was fairly quick, and it all went smooth."
• "They get me in & out faster than a timely fashion & always reasonable with the pricing."
• "Had my car towed to them and they were able to fix it in about two hours."
• "For a Saturday morning they were pretty busy, but we're able to fit me in & service my car in a decent time."
• "Within a half hour my oil change was done and I was out the door!"

Cons:

• "Over charged me."
• "I guess the work was done right but they never told us we had to get an alignment... and this is after we spent $960..."
• "NEVER EVER AGAIN! Drop off my car at 10AM not a scratch on the hood... there’s 30+ scratches all over the hood and dead grass on the back."
• "Then they said it was the turbo. Same deal, I brought them a new turbo to install to save a few bucks and the light came back on."
• "I used to love coming here in the past...and decided to try it again, this time for an oil change but requested inspection on my tires and air pressure which they obviously never did but told me they were good."
• "I won't be returning for service again."
• "Paid them nearly $70 to do a throttle body cleaning. They didn’t bother to clean the inside of the butterfly valve."

Customer Service

Pros:

• "These amazing people don't work for the money. They work for you. And its hard to believe how honest they are."
• "Matt is one of the most knowledgeable and caring car specialist that has ever worked on my car."
• "Always great service in all categories."
• "Friendly crew, no upselling and they offer a military discount."
• "The customer service was excellent and the staff tried to be helpful as possible."
• "The owner lets you watch Netflix while you wait for your car to be repaired."
• "Matt is now running it and he is providing the same high level of customer care that my father and I have come to rely on."

Cons:

• "unfortunately not able to continue to use them because they don't take aftermarket warranties."
• "Prob not going back here."
• "When I went to pay I was told there is a 3.5% added fee to pay with a credit card."
• "They quoted me a price over the phone, after the services were done I was charged double."
• "Mechanic was kind of hard to talk to and was not very receptive to my questions."
• "But now have to think long and hard before I bring them more business or just take my business elsewhere."
• "First visit will not return. Some men in garage ignorant. Asked multiple times not to move the drivers seat they repeated it multiple times and actually promised they would honor this- they didn’t."

Quality of Work

Pros:

• "1st time I had muffler service done it was excellent work."
• "I took in my 91 mustang LX convertible it's a restoration project in the works they did a fabulous job."
• "I love this place. I have used them more than once and they do a phenomenal job."
• "They did a amazing job on my exhaust. And the pricing was really good as well."
• "Matt provides excellent service. I take three different make cars to Meineke."
• "They were able to quickly and accurately diagnose an issue with my Volkswagen and took care of the problem within five hours."
• "Dominic did a very good job! I highly recommend this guys!"