Meineke Car Care Center 2160 Reviews Summary

Category: Auto repair shop

Address: 1458 Chestnut St, Emmaus, PA 18049, USA

Phone: +16109281166

Rating: 4.6
based on 202 reviews.

Customer Service

Pros:

  • "They are obviously highly knowledgeable, honest and trustworthy."
  • "Very friendly, knowledgeable service."
  • "They squeezed me in right away and fixed my problem for a fraction what dealerships were quoting."
  • "Repair was done quicker than expected."
  • "They are very nice and have helped me with everything that has gone wrong with my last car and my new car!"
  • "The guys here took me in last second for an oil change! Not only did they complete the oil change quickly and efficiently, they were kind enough to look a coupon up for me to get a discount!"
  • "Every time I’ve been there they know their customers by name as they walk in the door."

Cons:

  • "Returned my car they overviewed it and said nothing is wrong!... I have a hole in my radiator! How did u not see that?!?!?!?!"
  • "I want here 2 years ago and like many other people have said they 'find problems' that don't even exist."
  • "Stay away!!!! I had an appointment scheduled for a week... Had to call the cops to help me out to get in contact to get my keys back. Horrible communication."
  • "Like everywhere else, there seems to be a shortage of qualified help... I would not return."
  • "No refund bye. Be careful going here and don't drop off your car."
  • "I felt bullied by the staff and left in tears, I do not recommend."
  • "I dropped my car off at 12:05 and was told it would be done by 1. They couldn't even call me to let me know that it hasn't even been started yet."

Quality of Work

Pros:

  • "This shop always delivers with good work."
  • "They did a great job on my truck."
  • "They offered me a very good discount."
  • "I found the customer service to be exceptional."
  • "The work is done satisfactorily in a very reasonable length of time."
  • "They did a great job everytime!!"
  • "Superb work that was done on my vehicle."

Cons:

  • "He will steal a key from one of your roommates and proceed to break in your home when he knows you are at work and take any tangible item he can find."
  • "However, most recently they unilaterally changed the terms of an agreement in servicing our fleet of cars that the owner, Will, personally offered to me."
  • "Despite a couple of mis-diagnosis of car issues over the years that cost me additional time and money."
  • "On multiple occasions they have charged a customer for a service but the service was never provided."
  • "Duplicate work was done on my vehicle without first calling me to explain the charges... I do not recommend."
  • "The owner of this place will literally rob you."
  • "Not only do they steal and cheat their customers, the young man whom says he runs the shop is the most unprofessional person to run a shop."

Cost and Value

Pros:

  • "They do not overcharge you for services."
  • "The cost to fix this issue was very affordable."
  • "They also have a wonderful appreciation and discount for Veterans."
  • "The cost of my repairs were more than reasonable for the work performed."
  • "I will always support this Veteran owned business!"
  • "Don was able to get me a replacement windshield for nearly $100 cheaper than the competition, including installation."
  • "They saved me a ton of money on parts and repairs."

Cons:

  • "They charged me an extra $50 since I brought my own tires."
  • "This shop tries to get every last dollar they can possibly get from you."
  • "I was charged over $250 at the Meineke to clear the check engine light and replace what they claim was a small rubber seal the size of a dime."
  • "I paid 3.5x as much here for a service I had already received somewhere else!"
  • "Went to get my truck inspected new 2017 rav4 3000 miles gave a quote over the phone to my wife of 52.50...truck done he said 92.63...He basically stole 40$ from me...That's crooked BUSINESS shady and just wrong...."
  • "The wait was ridiculous they charge by hour and rack up your bill for something that took my regular mechanic 30 mins."
  • "I was given an estimate for $1650!!!"

Professionalism and Integrity

Pros:

  • "They are family owned and operated so they value their customers more than your average auto company chain."
  • "This staff is honest, friendly at a very reasonable cost!"
  • "Very professional and experienced. Know what they're doing and very honest."
  • "They do it right the first time."
  • "Don over at Meineke has put together a great team, and has shown me a commitment to excellence, cost, and speed of service."
  • "They are up front, honest and give a straight answer."
  • "They are very honest and can be trusted."

Cons:

  • "Will bait and switch you to keep finding ways to charge you money."
  • "NEVER AGAIN!!!! I have never written a review, but I was compelled to write this one."
  • "Bottomline, if Meineke is charging this shop in excess for the parts and the owner is marking them up even more, just the parts alone are not market price for your car repair."
  • "Beware, as expected, they will try to sell you. Even on things you don't need."
  • "Another 'friendly neighborhood mechanic' that is untrustworthy."
  • "The owner is rude and never gets back to you."
  • "The owner is very disrespectful and unprofessional!"

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