Ramsey Subaru Service Center Reviews Summary

Category: Auto repair shop Mahwah, New Jersey

Address: 27 McKee Dr, Mahwah, NJ 07430, USA

Phone: +12012581525

Rating: 4.8
based on 242 reviews.

Customer Service

Pros:

  • "All associates are friendly and professional, and I experience this wonderful atmosphere every time."
  • "I'm so pleased to have my car serviced here. They are so conscientious."
  • "A wonderful service center filled with friendly, professional and competent technicians."
  • "The service team is amazing, at Ramsey Subaru!"
  • "Everyone here is very personable and attentive."
  • "The representatives are attentive and helpful with any questions and the service is thorough."
  • "The Subaru Staff members were courteous, professional, efficient and informative."

Cons:

  • "This time I needed to know the Battery life, and a Camber adjustment which (was mentioned I needed last time), which neither were addressed?"
  • "Getting back a car dirty seems to be an on-going issue with Ramsey Subaru."
  • "And I usual decline a car wash but this time allowed, after I returned home, I noticed my left rear door rubbed or Scratched!!?"
  • "Took the car in for airbag recall so the dash had to come out... sloppy work, left unplugged: cigarette lighter, glovebox light, and left a bunch of screws out of the dash."
  • "I felt dismissed when trying to report my issues with your service."
  • "WORST SERVICE CENTER made an appointment yesterday for 9am. Snowfall was coming today. Never received a call text or email that the location would be closed or late opening."
  • "I’m not sure if I will return for service after this experience."

Facility Cleanliness

Pros:

  • "The facility itself is beautiful and is kept spotless!"
  • "Service center is always very clean, especially the waiting area."
  • "The facility is very clean, the waiting room is very spacious with comfortable seats and free snack and coffee."
  • "The facility is very clean, and neatly organized."
  • "This is the best service center that I have ever gone to. Pleasant staff, clean (amazingly so), large comfortable waiting room with the best coffee machine I've ever seen."
  • "Clean and inviting facility."
  • "The staff members were friendly and the facility was clean."

Cons:

  • "The car was returned with smudges, smears, grease marks on both the front AND BACK seats - and even dirty fingerprints on the headrests."
  • "However, whole cleaning Extremely poor as the roof was never touched or wheels!"
  • "When I pulled out I noticed they never washed my car either."
  • "The service took almost an hour longer than expected with no communication about the delay."
  • "Came in for service. Asked for oil change and tire rotation. Oil and filter changed but the tires were not rotated."

Value for Money

Pros:

  • "A bit of a drive for me, but they have better pricing than other Subaru dealerships and they actually do the work promised."
  • "I was told they would give me a discount so I was happy with that."
  • "They are a car dealers service center. That being said the prices are pretty reasonable."
  • "The problem was actually covered under warranty so it was a no cost repair."
  • "Every time we have work done here, there is always something extra they do without charge or without being asked."

Cons:

  • "Well it still cost me $113.06 WITH 10% off???"
  • "$122 for an oil change & tire rotation seems VERY Pricey!!!"
  • "$ 29.95 for tire rotation is getting out of control"
  • "To top it all off the 60k service I had done was very costly for a certified pre owned car I've had for just over one and a half years."
  • "Needless to say, I will not be back and I feel like I was robbed!"

Thanks! Your review is awaiting moderation.