"Caldwell addressed all my concerns while educating me."
"This kind of communication and transparency was very refreshing and reassuring."
"The guys at this location were polite, friendly and professional."
"Mike and his staff are the friendliest and most honest bunch of folks that I have ever dealt with in my entire life!"
"The customer service here is amazing!! Caldwell and Mike answered all the questions I asked and did with a smile."
"Caldwell at the front desk was SO AWESOME, he was quick and efficient and so kind."
Cons:
"Unfortunate practices regarding price guarantee. I had to call the corporate office in order to get them to honor it."
"Very frustrating, I guess I'll be taking my business elsewhere since they can't advertise accurate pricing."
"If you're a single woman of color, don't go any where near this place! So rude and dismissive."
"Horrible horrible customer service very rude and and tried to price gauge me."
"Waited by the register for 10 mins then was told to have a seat without even asking what I was there for."
"Do not go here! The tech located an animal nest in air filter and when I decided not to purchase his over priced $25 filter."
"LAST SATURDAY I WENT TO MIDAS IN NORWALK TO GET MY FRONT BRAKES CHECK OUT THEY TOLD ME I NEED NEW ROTOS AND CALIPERS WHICH DID NOT NEED."
Quality of Work
Pros:
"Midas was the only shop in town that could help me and get me back on the road home the same day."
"They took the time to walk me through everything under my car that needed fixing."
"They are 'old school' mechanics who have kept up with the times so you get the best of both worlds."
"Mike fixed the issue and didn't charge me for my oversight/ incompetence, amazing!"
"These guys are fantastic. They'll walk you through any issues you have and make sure you know what's going on with your vehicle."
"Mike provides detailed information about the services he performs and goes the extra mile to ensure that our vehicles are running smoothly."
"They took good care of my car and me."
Cons:
"The occasion prior to that they scratched my very expensive rims when patching a tire leak!!"
"Besides the accident/ damage the original job wasn’t even done correctly. The next day had a leak."
"Brought overheating vehicle in to replace radiator and hoses. Left it there all day, when I picked up at closing there was major damage."
"Getting a simple oil change/tire rotation and they somehow managed to damage the bumper and pop it out of place."
"Looks terrible now! Car value plummeting!!!"
"Beware! Every time I use Midas, my vehicles are damaged!"
"The worst part; they told me 'they do not participate in the online buy 3 get 1 free program'."
Price and Value
Pros:
"Their service is affordable and I could tell they really care about their customers."
"I was very satisfied with the service. The cost for service was very reasonable."
"They will mount used tires which a lot of shops don’t like to do."
"Instead they removed the old rusted bleeders, put new ones on and saved me about 300 bucks."
"The pricing for repair is competitive and fair-- in my opinion the best around."
"Their prices are probably not the cheapest for tires but it was fair price for the service."
"In 2 hours the repair was completed and the loud exhaust noise was eliminated for less than $300."
Cons:
"When the price they quote you is much higher than even the dealer's, you know they're trying to rip you off."
"I wasn't thrilled with the quote they gave me to replace it, but was very happy that they were able to determine the exact issue."
"LAST SATURDAY I WENT TO MIDAS IN NORWALK TO GET MY FRONT BRAKES CHECK OUT THEY TOLD ME I NEED NEW ROTOS AND CALIPERS AND IT WAS OVER 1,156.89 WHICH DID NOT NEED."
"The worst part; they told me 'they do not participate in the online buy 3 get 1 free program'."
"Horrible horrible customer service very rude and and tried to price gauge me."