GT Japanese Automotive Inc Reviews Summary

Customer Service

Pros:

• "They never fail to provide amazing service."
• "Excellent work, great communication, they're professional and friendly."
• "Everyone at the shop is kind, knowledgeable and accommodating."
• "The counter and phone service are also very personalized and professional."
• "Good, friendly front desk service. Very clean waiting room with snacks and coffee."
• "Their staff is so friendly and pleasant that I actually like going there."
• "The lady behind the counter was sweet and helpful."

Cons:

• "The receptionist then lost her patience and asked me where I'm calling from."
• "When I called, the receptionist kept telling me about pump and fill and that I'm getting hanged up on vocabularies."
• "Had to bring my car in 3 times for the same issue. The receptionist is rude & they over charge."
• "They reply to questions via a head shake."
• "Just look around the place. The business is not taken care of and that's probably how they will treat your car."

Quality of Work

Pros:

• "They knew more about my FJ Cruiser than any Toyota service center I’ve ever taken it to."
• "Not only did they fix my car in less than 24 hours, they cut everyone else's price in THIRDS!!!"
• "NSX Expert. Professional. Meticulous. Competent. On-time Delivery."
• "He fixed my supra once again quickly and car runs excellent on both street and track now."
• "They installed my aftermarket exhaust, cold air intake and wired up my fog lights on my 2022 Subaru BRZ in a reasonable amount of time."
• "They fixed a door problem that 3 other mechanics couldn't solve."
• "The mechanic actually came out to show me the broken part and explain what was done."

Cons:

• "They should have refunded some money to me because my father who us a retired auto mechanic/technician had to take out the battery & replace it."
• "Left spare parts in the engine. Did not re-attach all parts they took out."
• "Vehicle was given to shop for alignment first time. No bolts were tightened past finger tight, as a result alignment was undone upon lowering of car, and first drive."
• "Once they told me there was oil leakage, I spent 600 bucks but the problem is still there."
• "DO NOT USE."
• "DO NOT go to GT Automotive, unless you want to spend a huge amount of money on replacing irrelevant parts or just change oil."
• "Absolute worst shop in the area. Dishonest, lazy, and unprofessional."

Price and Efficiency

Pros:

• "Fair and competitive pricing."
• "The service fee was also very reasonable."
• "Most importantly, the car was ready that same day !!"
• "Dropped the car and engine off Saturday and got it back Tuesday and it has been running smoothly so far."
• "They completed the jobs when they said they would."
• "Turn around time was quick and prices were more then reasonable."
• "Bill gave me a very competitive price on what looked to be an intricate job."

Cons:

• "I wouldn't recommend this place."
• "They can't find the key problem when your car goes wrong."
• "I had been going to them for my oil changes and when I came in for my next oil service with GT Automotive, they told me my oil pan plug was stripped and I would have to pay for it."
• "Their wait times are typically higher than you'd want."
• "You get what you pay for in a mechanic. They ain't the cheapest shop in the area."
• "While their commitment to OEM parts may lead to higher costs and their wait times are typically higher than you'd want."

Trust and Professionalism

Pros:

• "I have full faith and confidence in what they do."
• "I have always found them very honest and dependable."
• "These people were there every step of the way."
• "My family loves GT! It is the only place I trust to fix my car."
• "I implicitly trust Bill and his fantastic crew."
• "The owner is the most trustworthy and honest mechanic I have ever known."
• "They are among the most honest, straightforward, knowledgeable, reliable, and conscientious mechanics I have ever met."