GIANT Reviews Summary

Store Atmosphere

Pros:

• "THIS STORE IS AMAZING!!! It's huge."
• "OMG, this store is so beautiful."
• "The store itself is massive. It's well stocked, organized, and clean."
• "This particular giant is clean and modern."
• "It's clean and well stocked and I can find what I'm looking for."
• "The store is always clean and the staff friendly and helpful."
• "I was amazed when I entered this vast suburban 24-hour supermarket in Havertown, Pennsylvania, in Delaware County! It was clean and the merchandise was beautifully stocked and arranged well."

Cons:

• "I used to love this Giant but find that it is a little shabby lately. The aisles are never stocked."
• "However, the stock of product was pretty bad."
• "This store is generally very poor quality."
• "The shelves are sloppy, and often empty; the floors are dirty."
• "The freezer section was an absolute disaster... with cases of half opened ice cream just shoved in random places."
• "Aisles always crowded (especially so with extra displays of food just sitting on the floor)."
• "The shelves are 99% BARE."

Customer Service

Pros:

• "It was pleasant. I bought groceries. 5 stars because staff consistently helped me out at the self check out."
• "The staff is quite nice, respectful and professional."
• "The employees were extremely helpful when I asked for assistance locating items."
• "Very friendly, cashiers always ask if I find what I needed."
• "The customer service at Giant Supermarket was outstanding. The staff members were friendly, approachable, and willing to assist me whenever I had a question or needed help locating a specific item."
• "The help at this location is like having a personal assistant."
• "The employees are friendly and personable."

Cons:

• "Went there to replace a propane tank. I was sent on a wild goose chase."
• "Very unkind to people with disabilities."
• "Crappy, slow, inattentive customer service 😡"
• "Their customer service was absolutely terrible."
• "The 'fresh' bagels are not fresh -- they are made elsewhere, frozen, and sent to the store, and thawed resulting in a tougher bagel."
• "The customer service people are not very helpful polite or friendly."
• "The customer service I received was very UNPROFESSIONAL AND UNACCEPTABLE."

Product Quality

Pros:

• "The sales they had was great."
• "The quality of the products at Giant Supermarket was exceptional."
• "Fresh meats and delicious desserts, as well as great lunchmeat!"
• "The fruits and vegetables have been really fresh and ripe!"
• "The produce is fresh and competitive in price with other markets."
• "Their house brand organic items are reasonably priced as well."
• "It's my favorite Giant store out of the three within a 10 mile radius from where I live."

Cons:

• "I ordered my deli meats cut ultra thin and they came out very thick."
• "Be careful when you buy meat from this place if you don't smell it you'll get it home and it can be bad."
• "The pre-packed pre-marinated meat (ex. Turkey, pork tenderloin) is sometimes past the sell by date."
• "Some of the products are overpriced here compared to other grocery stores."
• "Every time I go food shopping there are large amounts of vegetables that have empty shelves."
• "I’ve had to return meets several times because people don’t wanna do their job and cut it correctly."
• "Giant's pretty good! I would have given them 5 stars if 'ALL' of their cooked containered shrimp (each one) were de-veined."

Safety and Accessibility

Pros:

• "This location also has gas service so you can fill up your car."
• "Gas pumps are available so you can conveniently fill up before or after shopping."
• "It’s really a giant grocery’s store with a big parking lot and own gas station."
• "Always open, almost always has everything in stock."
• "Clean fully stocked and no lines. No strange smells or mystery fluids on floors with a cone that's obviously been sitting for a while."
• "Great prepared foods in the 'Bistro' section. Love the 24 hour leisure..."
• "The store is very clean and the associates is very friendly."

Cons:

• "Don't shop here at night - dangerous."
• "This location is on the crime blotter a lot for retail theft and other things so I try to avoid and go elsewhere."
• "The filthiest bathroom I have ever seen and smelled."
• "Not a good place to shop in. Crime is going in this area make sure to have your gun with you at all times."
• "Teenagers riding bikes down the aisles. Screaming profanities, right near self checkout. None of the employees did anything about it..."
• "This made shopping with a wheelchair completely inaccessible, as I was unable to push a cart."
• "It’s too congested with barely any room to move your cart through the aisles without bumping into someone."