Whole Foods Market Reviews Summary

Selection and Quality of Food

Pros:

• "Good sushi counter and hot food station."
• "Great selection of ready made foods and better selection in general."
• "Excellent selection of fresh groceries and meat."
• "It's a good place to get some organic stuff that I can't find anywhere else."
• "They have hard to find purple yam!"
• "They always have interesting items that can't be found in other markets."
• "Everything sold in Whole Foods is of excellent quality."

Cons:

• "Prices ridiculous. Fresh parm/reg cheese $19.99 a lb."
• "Not the quality and standard I'm used to experiencing at Whole Foods."
• "I do find mold and rotten during last visit."
• "Not a big variation of fruits."
• "Fish department didn't look very fresh."
• "They run out of organic meats all the time."
• "Some produce - ex- Fennel was very bruised."

Customer Service

Pros:

• "The staff is very helpful if you have trouble finding what you need."
• "The manager of this store is a darling. I had an accident in that store, which was my own doing. She went over and beyond to take care of me."
• "Great great great customer service. I was having Amazon log-on issues and the cashier walked me thru it."
• "Staff are eager to answer questions and even stopped what they are doing to take me to what I was looking for."
• "At the butcher section we couldn’t find what we wanted and a woman came from behind the counter to help us. Great customer service."
• "The checkout lady was very efficient and knew how to pack."
• "The team is super helpful and friendly - always."

Cons:

• "Where are all those attitudes come from? The Amazon Returning people always show terrible attitude and are very rude every time I asked questions."
• "Service was awful. I was very disappointed in the service."
• "One of the guys there gave me a weird vibe. Didn’t come off as genuine/friendly."
• "Mikayla was discriminatory- she said she doesn't do refunds for people who pay with a food stamps."
• "The manager Patty refused to return my item even though I had my receipt and it was well within the 90 day return policy."
• "She was very rude to me as a mother, and she felt like she could provide input on my mothering."
• "What an ignorant lead named Alice with no training or intelligence."

Store Layout and Accessibility

Pros:

• "There is plenty of parking during weekdays."
• "Home Delivery is a game changer for me as I am a busy professional."
• "Parking can get difficult but now that BBB closed, it's probably better."
• "Smallest Whole Foods I've ever been to, but they do a great job of staying organized and well stocked."
• "This Whole Foods is located in nice little area."
• "This store has just what you need— much smaller than other Whole Foods, yet always stocked for what I personally need."
• "This location is clean, the fruits are in excellent condition and lines move quickly."

Cons:

• "The parking lot was too small and crammed with impatient shoppers."
• "Parking lot is crazy and hectic."
• "Not very wheelchair user friendly, no actual baskets, only the ones that you pull."
• "Cramped, small space so much so the cashiers are a bottleneck of irritated clients."
• "Very little Paleo products, and workers stocking shelves so you can not get carts through."
• "It’s hard to get through the aisles because there’s 10,000 people there at one time."
• "Parking has become almost impossible as of lately."