Whole Foods Market Reviews Summary

Price

Pros:

• "We found all we needed, it's well stocked."
• "They've got some great items here that are hard to find anywhere else."
• "The prices are a little steep but worth it."

Cons:

• "Just bear in mind that it is way more expensive than other shops."
• "Whole Foods is a very pricey place."
• "The prices for supplements are extremely high."
• "I routinely find I was overcharged for sale items."
• "The limp arm cashier over charged me all almost $5 for some cashews and almonds."
• "The prices are not scanning correctly for same product, and it hasn't been fixed."
• "STOP TO STEAL FOOD AT THE CHECKOUT!!!!!"

Product Quality

Pros:

• "Good bulk selection and very fresh organic produce."
• "They have everything here and their hot food section is rather tasty."
• "Quality and freshness of food is unsurpassed."
• "The fruit was fresh."
• "Great place for organic fruits and veggies."
• "Best place to shop for quality organic food."
• "Store was spotless !!! Wonderful selection of fruits and vegetables !!!"

Cons:

• "Chocolates are all melted together in the bag when purchased in the middle of winter."
• "Produce is hit or miss...usually a miss in my experience."
• "Much of the food is old, the baskets that house the produce are dirty."
• "The selection of organic fruits and vegetables was very weak."
• "Organic energy drinks that are also usually standard in a wide variety were almost nonexistent."
• "I bought some organic Bosc pears 2 days ago, cut one open and found it rotten inside."
• "Purchased molded/rotten fruit basket returned it within 10 minutes customer service and store manager argued with me that it was freshly prepared."

Customer Service

Pros:

• "I had an absolutely outstanding experience at Whole Foods, and I simply cannot rave enough about the exceptional service I received from Paloma."
• "Eddy was so sweet, he found us in the store to let us know he had found the lobster tails we thought they were out of!! He went above and beyond!!"
• "All of the staff were super friendly, greeted with a smile and very helpful."
• "Employees are super nice and very friendly."
• "The staff here is very helpful and always ask did you find everything you needed or was looking for today and I appreciate that."
• "The entire property is run with acute attention to detail and customer service."
• "Employees are friendly and helpful."

Cons:

• "There is no hot/salad bar or place to dine onsite."
• "The language coming out of the mouth of an employee there while speaking to another team member was totally unprofessional and a disgrace."
• "The staff weren't as friendly as other WF's that we've shopped at."
• "The workers there are intolerably lazy."
• "The people who work there are very very nice however there seems to be an awful lot of them standing around doing nothing."
• "Both individuals seem very unpleasant and miserable to be there and gave us awful coffee."
• "The staff/cashiers are way more polite and patient with the 'lighter' skinned customers."

Store Experience

Pros:

• "This is a nice store for certain products."
• "A fantastic shopping experience for anyone passionate about quality, health, and sustainability."
• "Very clean and the staff is pretty friendly."
• "It is a small location, so you might not find everything you want."
• "Food quality is better than most other chains and they are very environmentally conscious; that weighs favorably with me."
• "The whole foods is not a bad one, neat, organized and well stocked."
• "The customer service is great and the lines are always staffed properly."

Cons:

• "It's hard to turn into the parking lot from Bloomfield Avenue and just as hard to find a parking spot."
• "Definitely the worst Whole Foods I’ve been to."
• "Cramped and limited selection."
• "Pretty lame the store isn't open before 8am."
• "The entire property is run with acute attention to detail and customer service."
• "Really small location with a really limited selection."
• "It's very very dirty and seems like Whole Foods in general has lost its standards for quality care."