Flemington Auto Care Reviews Summary

Customer Service

Pros:

• "Scott is a good guy, easy to approach, patient, honest."
• "They were very nice, figured out what was wrong with the car in an hour had it ready like 4 hours later."
• "The guy behind the desk was so nice and accommodating."
• "Everyone there is kind, friendly, helpful, and very knowledgeable."
• "Customer service here was wonderful."
• "Everyone who works here is so polite, kind and most importantly understanding!"
• "The customer service was excellent! The employees were responsive and exhibited a high level of integrity."

Cons:

• "I agree with the poor reviews of Auto Care..Not only is Leon outstandingly rude with poor customer services."
• "The front reception is always snippy and short with you."
• "To be rushed off the phone, given attitude, be told 'we aren’t a tire shop', is unacceptable."
• "Unfortunately the customer service is awful here."
• "I was surprised to see that the owner lacked the basics in customer service."
• "HORRIBLE service. They made appt for 10am. By 11am still hadn't even dropped pan or fluid for service, just left car on lift."
• "Called them around 11:30 and they claimed they couldn’t find keys."

Quality of Repairs

Pros:

• "Honest-1 Auto Care did a wonderful job trying to solve my AC problem."
• "Issue on my car was still occurring after initial repairs. They took the car back in the same day, found the issue with the initial repair."
• "Best experience I ever had getting my car fixed, great job Flemington auto team."
• "They resolved my concerns and exceeded my expectations."
• "The techs are punctual, reliable, knowledgeable and honest."
• "The team at Honest 1 was able to quickly diagnose the problem for my check engine light and brake lights."
• "They communicated the status and cost of my repairs quickly and effectively."

Cons:

• "Car needed a lot of unexpected costly repairs so had to hold off for the moment."
• "The time it took to finish the repairs was long due to faulty parts they received from their suppliers."
• "They held on to my car longer then expected and I had to return my car because the initial work did not fix the problem."
• "Well they did it again …. I went to another mechanic, he found that the hose that was replaced by Flemington auto care was installed Wrong."
• "The tech handling my car lied to me. Repeatedly."
• "In my case, I found them to be either dishonest or incompetent."
• "Very disappointed I brought a 2001 Mercedes SUV with a bad steering pump."

Price and Honesty

Pros:

• "Prices for services are very fair, and you’ll never get a surprise charge for repairs you didn’t approve of, unlike some places."
• "For the amount of work that was done I felt that they charged me very fairly and honestly."
• "They lived up to their name!!! The dealer said I needed new tires but I was suspicious because they only had 30K miles."
• "They also gave me a great price on my new tire!"
• "They told me what it would cost on the phone and it didnt suddenly increase in price when I came to pick it up."
• "They care about their customers and if there is a more affordable way they will tell you even if it means them losing out on money."
• "They were 1/3 the price compared to the dealer."

Cons:

• "The guy behind the desk was so nice and accommodating. They way overcharged me for a leaking g hose with labor … 800.00 !!!!!"
• "Even after a discount of $50 on total cost including tax I paid $650."
• "I’m sick about it. After returning they charged over 250.00 for labor an hour !!!!!"
• "Charged $70 for a basic oil change."
• "But honest? Not really, hidden fees cropped up such as disposal fees (for brakes??) which is just a way of jacking up the price."
• "One issue I have is the total cost was much higher than I thought should be to replace these two items."
• "I got a price of 1600$ the car is worth 3000$ at best, instead of working to get the best solution I was told 'well it’s a Mercedes'."

Facility and Comfort

Pros:

• "The place looks AMAZING...........it used to be a bit of a dump."
• "Nice waiting room too."
• "The place was clean, friendly environment, best auto care place ever been to."
• "There was a small kids area, water, coffee and plenty of magazines."
• "They have a sizeable waiting room with complimentary drinks and a toy corner for kids."
• "Even the bathroom was impressively clean!"
• "What an amazing and wonderful staff they have at Flemington Auto Care!"

Cons:

• "Long story short don't trust honest 1, despite the name, they are no different from every mechanic in Flemington."
• "I brought my car in for an estimate and wasn’t told that there was a charge for estimates ahead of time."
• "I am frustrated because the mechanics should have seen this stuff the first time I brought it in, and now I am on the third trip over."
• "But the mistakes on the part of the mechanics have put me in a financial hole that will be difficult to recover from."
• "I’m sick about it. After returning they charged over 250.00 for labor an hour !!!!!"
• "When I asked, their answer was 'you can take it someplace else.'"
• "After a $900 bill of breaks and rotors 3 months ago they have audacity to tell me I need new breaks while in to get an oil change."