"Only LV store i can really and truly see great customer service!"
"Everyone will graciously treat you with kindness and respect."
"Peter the manager was great!"
"I got support from a tall Asian man, he was great!"
"The staff are always genuine, and they remember my name."
"Excellent service by Carren."
"The staff and sales team are extremely helpful."
Cons:
"The worst in customer services. I went to complain to the supervisor regarding one of the staff which was impolite to my daughter and he never bother to listen."
"You have lost a valuable customer today."
"SA service was very poor compared to other LV stores that I have been to."
"The client service associate who helped me did not seem interested to assist."
"Sales people are extremely condescending..."
"Worst customer service, bad bag quality."
"Costumer service is bad here. I didn't feel the luxury experience I thought I would feel after buying a bag here."
Product Quality
Pros:
"Of course the product is of the highest quality."
"It's amazing that they have such a huge selection, especially for men's ready to wear."
"I love the quality of Louis Vuitton leather products, Looking fashion forward to my next arrival."
"Iconic brand with best in class products, for fashion faithfuls of all ages, taste and creed worldwide."
"Great quality bags at an amazing place and their wallets aren't bad either."
Cons:
"The key holder arrived looking not like the shape I’ve see online and a previous one I’ve had years ago."
"I got my keep all few years ago. Not used regularly and almost broken."
"Have a pair of defected shoes."
"Far expensive than in Europe, ridiculous prices, poor quality goods."
"The bottom sides looked to be stretched out/pertruding."
"Now I have a bag that is unusable due to the broken handle."
"Poor service. Bag was defective after having used it for one month with minimal use."
Shopping Experience
Pros:
"This was an amazing experience especially around the holidays."
"I love that place. As a flagship store, it has what you expect from professional staff, great presentation, latest products and great experience."
"Amazing store with a great layout."
"excellent service and amazing clothing for those who love fashion, since you walk in the store, you feel like a celebrity."
"Visiting here is a much better experience all around the scenery the atmosphere and everything else just makes it more than just a quick purchase, it’s a complete experience."
"Had an amazing experience at this store!"
"In store shopping at Louis Vuitton is a truly unique experience."
Cons:
"After much anticipation for many years and at great expense to the sum of more than $2600.00 I am deeply disappointed to say the very least in not just the products but also the service."
"Although I love the brand, I find the staff working here quite arrogant or passive as they don’t really try to accommodate you and you are left alone completely."
"You cannot return a fragrance once it's opened..really LV?"
"Walking in to this store can be quite nerve racking as your mind automatically thinks that the staff and customer are all judging you."
"What a disappointing experience at this store!"
"The first floor was in complete madhouse of people."
"Worst customer service from any luxury brand anywhere!"