"Comparable to the best gelato I've had in Italy, with the added bonus of Americanized specialty flavors."
"All the gelato is made on site and every day they have a new special."
"Excellent and unusual flavors of ice cream."
"The flavors here at Caffe Panna are out of the universe and constantly changing."
"The most creative ice cream shop ever!"
"The ice cream flavors are made on-site, reflect the seasons, and range from classic flavors to more decadent ones."
Cons:
"They cannot CREATIVELY ice cream. No substitutions, no deviating from the menu."
"Consistently a very long line and only one flavor available rather than the 10+ advertised."
"Flavours weren't anything to remember."
"For the price of the gelato, it was an extremely underwhelming experience."
"Flavors were ok, but didn’t last or leave us feeling elevated."
"I have literally never seen anyone scoop ice cream as slowly as the employees at cafe panna do."
"They are either randomly closed, have a massive line out front, or have run out of almost all of their flavors."
Service and Staff
Pros:
"Plus, the staff was super sweet and nice."
"Friendly customer service!"
"The only helpful staff member is named Mike. He is always helpful with flavor choices and allergies."
"Staff were very friendly and patient."
"Everyone working in there was nice and friendly."
"The staff is always super nice and accommodating."
"Staff were super friendly and accommodating."
Cons:
"Stuff is unkind."
"However the service needs some improvements, they not only just gave me a tiny cup when I ordered a regular one, but also totally messed up my toppings."
"Cashier replied rudely when asked if there was sampling available."
"The cashier could’ve been friendlier but I understand that dealing with long lines of customers (especially in this area) can wear a person down."
"The staff doesn’t seem to know how to handle the crowds of people."
"Staff was just incredibly rude."
"Otherwise the staff is extremely unhelpful. No one ever knows about allergies."
Price and Value
Pros:
"Very reasonably priced at $7 for two big scoops of scrumptious ice cream and toppings."
"Reasonably priced as compared to most of the specialty ice-cream places."
"Only $7 for a regular size cup."
"Absolutely amazing ice cream and mind-blowing and inventive flavors with great portions at decent prices (under _10 for 3 scoops)."
Cons:
"The gelato/ ice cream/ sorbet whatever is kinda pricey."
"Pricey ice cream, but some of the best you can get in the city!"
"The prices were a bit expensive."
"We are so disappointed by taste of these ice creams esp for the price of almost 30$."
"Prices are a tad steep for the serving size but what isn’t these days."
"I’m giving it 4 stars due to the price."
"It is expensive."
Ambiance and Seating
Pros:
"You order at the window and there is plenty of seating outside."
"Ambiance is light and cute, with some outdoor standing tables available."
"The place is beautiful and welcome, the staff is very nice and friendly."
"Cute little cafe like we would see in Italy with the walk up bar to stand and enjoy your espresso."
Cons:
"Plus, they don’t have seating area."
"Only the indoor dining area still not open, not much outdoor tables, 2 only."
"There is no longer any seating inside."
"No place to sit other than bat stools & a running counter outside in the heat."
"I wished there was a store or a place with seating."