Pete's Pizza Reviews Summary

Customer Service

Pros:

• "Management called me back and advised they would refund my money asap and told me they must of got the receipts mixed up."
• "Just gave me 2 cheesesteaks for free! All he asked was that I promise to come back to spend some money with the store and I agreed."
• "The lady that answered the phone was very sweet (I almost had to make sure it was Pete’s) her communication skills were great and she made sure to get everything correct."
• "Pete's pizza at 60th street finally hired someone who speaks to customers pleasantly on the phone, she took my order and then re-read it back to ensure it was correct. Good job!!!!"

Cons:

• "They keep you on hold for 15 minutes. They don’t have the decency to say sorry for the wait."
• "She responded with an attitude 'these sandwiches were already here before your order.'"
• "The people who answer the phone always have an attitude."
• "Every time I order from here my food is wrong."
• "The customer service is horrible the people who answer the phone are IGNORANT they never get the order right."
• "The girl or girls that answer the phone to take orders...they got an attitude problem very rude to the point I don't like ordering from here anymore."
• "The worst customer service EVER !!!!! This is suppose to be a business it's more like a hangout you can barely get thru to even order anything....when you call they ALWAYS have attitude like you bothering them....Don't waste your time"

Delivery

Pros:

• "The food was very good and they have very fast delivery my food was hot and very delicious I will order again very soon best pizza cheese steaks And stromboli I've had this year 💯👍🏽😃😊 I will try other food that I know will be very good 👍🏽😊"
• "I ordered from Pete's using the Slice app. My pizza was delivered within a half hour! It was hot and delicious too!"
• "The order came in 20 minutes."

Cons:

• "I ordered pizza from them around 11:30pm did not hear from them for 40 mins."
• "The delivery guy came after 9:30pm. He claimed that it was late because of a flat tire, and he had to pick up the order."
• "It's April 20, 2021 at 1020pm, I ordered at 820 and still haven't gotten my order."
• "Horrible service, slow and never received my order even after waiting 3-hours for food."
• "This is my first and last time ordering from here. People like that driver will do thing's to your food."
• "If you order before closing, be prepared there is a big chance your delivery may never come."
• "Please do not order from here. I ordered at 9:12 pm. I was told it would be about 40 mins. It is now 12:00am and my food never came."

Food Quality

Pros:

• "Very very happy, Pete’s really has the best Pizza."
• "We're back with Pete's and thank you Pete's for being a staple in our community."
• "The Stromboli itself was cooked perfectly."
• "Tonight I had a garden salad and chicken parmigiana it was delicious the salad was large and fresh."
• "Honestly, Pete's had to be my favorite pizza, beating out Domino's, pizza hut and lil ceasers."
• "The food is delicious and made with quality."

Cons:

• "Getting a good pizza from them is shocking. The wings are always WET! As in GREASY."
• "We received this stromboli burnt! They knew it was burnt when they put it in the box!"
• "Honestly two stars is being kind.I ordered basic fast food that included chicken fingers, cheese fries, and a chocolate cake. The fries were fried for 0.2 seconds and the chicken was barely cooked thoroughly."
• "Way too much and the onions and green peppers was too big."
• "The last time the dough was clearly old before they baked it."
• "Never ordering from here again the customer service is the worst the girls are rude on top of that my hot wings are not even hot it's over cooked they gave me all flats in all this sauce damn near taste like ketchup the food use to be good now it's just a mess"
• "The food really isn’t even that good."