Hot Breads Reviews Summary

Quality of Baked Goods

Pros:

• "The cakes are so delicious and moist that they melt in your mouth - and I can’t believe that they are eggless :)."
• "Black Forest cake is amazing and I love fruit cake."
• "Cakes and pastries are overall really good. Personally I’d say the Black Forest cakes are the best here."
• "Their cakes are always fresh and delicious."
• "Everything I have tried here is so delicious. My kids and parents loved the pineapple cakes and pastries."
• "Best Indian bakery on oak tree. They have great eggless cake."
• "All items are fresh and tasty."

Cons:

• "The quality of cake was worst as I tasted very sour and the cake was too hard."
• "Bought a black forest cake and it was sort of disaster. Bread inside was very wet and the white cream too."
• "Cake was expensive, super sweet and not edible. Spoiled our party!"
• "Some of their pastries on counter have gone bad. Be careful."
• "The worst cake I have ever seen or tasted. Ruined my kids birthday party."
• "Worst cake I had in US, spent $400 on a three tier cake for my kids 1st year birthday - it was flavorless and pumped with Sugar."
• "The cake was very old I guess, it tastes horrible."

Customer Service

Pros:

• "Our childhood had great memories of the juicy chicken Tikka danishes and great hospitality."
• "The service is reliably excellent."
• "Thanks Balu for taking care of the instructions and following up after order was picked."
• "The staff is very courteous and polite and even give you suggestions if you ask."
• "The staff is friendly, attentive and offered excellent recommendations."
• "Very friendly customer service."
• "Good staff and very friendly. Highly recommended."

Cons:

• "I called the store to provide the feedback the employee listened and when I asked for owner/ manager he said he was busy."
• "Person at the front taking orders is rude."
• "The store staff called Balu was an extremely rude person who does not know how to talk with customers."
• "Horrible customer service! If your not of there heritage be prepared not to be service right away."
• "This is very horrible place I went in my life. Very bad customer service not even answer what I asked during my purchase."
• "The customer service is horrible even, there is no smile on the employees face."
• "EXTREMELY RUDE service and even the quality is terrible."

Payment and Pricing

Pros:

• "It is cash only, but they give change."
• "Less expensive cakes compared to other bakeries around area."
• "They make it Eggless, which is a major pros for vegetarians."

Cons:

• "These people r thieves, cakes n everything is damn expensive and price doesn't worth the quality and they don't accept cards n doesn't give any bill."
• "They do not accept card-Only cash."
• "The biggest downside is 'CASH ONLY'. Even for orders more than 10 bucks it's cash only."
• "Their food is pathetic and moreover they don't accept cards and the person is very rude."
• "This place sells expensive cream in the name of cake."
• "Menu prices and real prices are 50% higher."
• "No card is accepted. doesn't even talk nice with the customer."

Hygiene and Store Maintenance

Pros:

• "Due to the Covid, I was a concerned about the safety and cleanliness but was pleasantly surprised to see all the safety measures and handling in place - masks, gloves, etc."

Cons:

• "The place is not maintained well.. I saw cockroaches and insects moving around in the dining area."
• "Avoid this place at all cost unless you would like to eat mix of insects in your food."
• "Bread with fungus. Foul smelling and fungus filled bread right from store."
• "One of the worst cake that I have seen in my entire life with out of standard food color added in the cake."
• "The mentioned is just one of the many cases of people fallen sick from the food here."