"Farrah provided EXCEPTIONAL customer service and was extremely patient with me as it was my first visit."
"As soon as you walk in, you are greeted like a long lost relative!"
"Their customer service is always prompt and helpful, even on busy days like holidays."
"The staff is courteous and it's always clean!"
"Friendly service to boot."
"The employees very helpful, fast service."
"Great customer service, too."
Cons:
"Every time I come this place it becomes a very bad service."
"The service was extremely bad & I felt very uncomfortable."
"Horrendous Counter Help...Not busy at all..One customer ahead of me getting helped and i patiently waited....Someone else comes in and gets helped right away while im asked if i need something.."
"There were 2 other teenagers working as well who were not friendly and refused to speak to us."
"To my opinion, it was expensive & the service was extremely bad."
"I was helped by an attractive young, blond, female employee, who operated the cashier, and found her to be very rude."
"Great bakery !! Customer service not so much ....girls are rude and no smile."
Product Quality
Pros:
"This is the ONLY place I go to for pastry trays."
"I tried their Tiramisu cake and it is one of the best Tiramisu cake I have had so far."
"Their pastries are top tier but their prices are fair."
"Very delicious cakes! I recently purchased a cake for a family party here and everybody loved it!"
"The strawberry shortcake cake, is amaaaaaazziiiiiig."
"Everything is sooooo fresh and delicious."
"The cake was light and the icing was perfect."
Cons:
"The Oreo cookies and the cake were very stale."
"The problem is their cases are so cold, the cake is wet with the sugar water."
"That item was a black and white frosted cake, but the cake part was chocolate, however, it wasn't that rich fudge type chocolate!"
"Got them for Thanksgiving and they had no sprinkles and were very dry."
"Now the problem is I found the bread and cookies to be dry and kinda stale tasting."
"Pretty disappointed, I bought a small cake for my grandma's birthday for a good 10 people. The cake looked normal from the outside, the inside part of the cake was FROZEN."
"No one enjoyed it and the cake was dry."
Atmosphere & Accessibility
Pros:
"The atmosphere and people working there are helpful and friendly."
"This bakery is very lovely with great selections."
"This Place is a Jewel is the heart of Bloomfield."
"Beautiful and brightly lit with glass displays showcasing their fabulous and mouthwatering baked goods."
"There are several steps as well as a handicap ramp provided for the entrance."
"This place hits you with that classic Italian bakery smell as soon as you walk in."
"Unless you have been here, you won't understand just how absolutely WONDERFUL IT SMELLS when you walk in the door."
Cons:
"They kind of expect you to know what each dessert is."
"standing there waiting as 4 staff stood bulshtng for longer than they should."
"I waited 15min for a coffee cake being that I requested a fresh one. They gave me a frozen one."
"I feel like every time me and my boyfriend come here they try to rush us out of the store."
"It’s very unsettling and uncomfortable no one should have to feel that way I’m trying to browse and spend my money like everyone else."
"When my boyfriend and I came here, we felt rushed and uncomfortable."
"The only downside is, when you have a bakery that is this awesome it is always crowded and very busy no matter what time of day you decide to show up."
Value & Pricing
Pros:
"And the prices are very reasonable."
"Prices are reasonable and you can find coupons locally too."
"This is a lovely bakery with incredibly reasonable prices."
"Everything we had was excellent and the best part was that the prices are extremely reasonable."
"Bang for your buck, the best bakery in Essex County, NJ."
Cons:
"To my opinion, it was expensive & the service was extremely bad."
"Also there baked goods are mediocre...."
"I would never come back here. Like how are you going to rip off customers."
"I came here last week and they had a sign displayed that cookies were 11.99 per pound. Today I went back and asked for quarter pound and was charged $6."
"They also have no variety on what I was going to purchase (only 2 flavors)."
"I special ordered a cake for the first time. I paid $50 and was very disappointed with the result."
"We ordered my daughter‘s birthday cake 12 days ahead of time, when I went to pick it up the rude manager said I have to wait on that line."
Staff & Service
Pros:
"The staff is always friendly and very helpful."
"The salesperson who helped me... was a absolute gem!"
"I was impressed with the staff on those busy days."
Cons:
"Staff mannerisms definitely could use improvement."
"They don't greet you properly and their service is below par."
"Most of their customer facing staff are highschool students who have a poor attitude."
"STAY FAR AWAY from this bakery and give your business to one that has employees that treat potential customers with respect instead of turning their noses up like they are better than people."
"When she finally acknowledged us her behavior was atrocious."
"They were more tentative to the white customers."
"Unpleasant ordering experience. Was rushed by a surly woman to place my order."