"They offer the option of ordering ahead thru their website which is a good option because things sell out quickly."
"The staff here were all very kind and patient with me and I took forever to order."
"I stopped in last week for an assortment of two dozen gourmet donuts to bring to my office in Manhattan & they were spectacular, my colleagues loved them!"
"The staff/service is super friendly and orders are processed fairly quickly."
"We worked with Arpita and she was helpful, responsive and accommodating."
"Even today they continue to pivot with a new app ordering system that is super easy an convenient."
"The employees are friendly and patient."
Cons:
"Staff barely greeted me, I did most of the talking."
"I’ve been waiting for 15-20 min for a breakfast sandwich on a non-busy day."
"She gaslighted me and said 'even if you made notes it's not guaranteed that we will honor it'."
"It’s a mess, even if not crowded takes forever. Space is disorganized and unclean."
"The employees are nice, but work incredibly slow so make sure you order online ahead of time."
"Today we missed a train due to a very slow and unconsidered girl preparing one cup of coffee for ten minutes."
"I placed an order for Mothers Day two days in advance and specifically selected six doughnuts to share with my mother and family. When I went to pick up my order I was told a doughnut I had ordered wasn’t available."
Donut Quality
Pros:
"Tres leches was by far my favorite, especially the cream in the middle."
"Love this place... Haven't had a donut I didn't love."
"Donuts are a bit pricey ($3- $4) but worth it ~ lots of unique flavors!"
"The selection of donuts is particularly impressive, ranging from timeless classics to seasonal specialties."
"All the donuts tasted very fresh and you can truly taste the difference between these and the factory made Dunkin donuts."
"Their inventive flavors, such as those reminiscent of childhood breakfast cereals like Fruity Pebbles, add a delightful twist to the traditional donut experience."
"The doughnuts are superbly made, one of the best in NJ in my opinion."
Cons:
"Fresh donuts and really only choice in Montclair. So that gives it 2 stars. Otherwise, donuts are very bready."
"I bought 6 doughnuts for $30. Every single one of them were hard."
"Brioche donuts are really average though."
"Donuts were not good at all, they resembled more like a bread roll with light glaze."
"Donuts were just okay, not worth the price."
"Paid $15 for three donughts, the dough consistency and and flavor tasted like regular white bread and the toppings were sub par."
"The donuts tasted like bread with some frosting ontop."
Service and Staff
Pros:
"Wonderful staff and great outdoor seating. The patio was filled with families and couples enjoying a nice Sunday morning."
"Incredible local small business who makes such an incredible impact on the neighborhood."
"The place was clean, efficient and well run! The staff were friendly and helpful."
"The staff is always super friendly and helpful, even during the weekend morning crush."
"Staff is fantastic, too - friendly, organized and more courteous than I'd be if I had to deal with the public during a pandemic!"
"The people there are so nice and the croissants are amazing."
"The employees are friendly and patient."
Cons:
"It’s a mess, even if not crowded takes forever. Space is disorganized and unclean."
"They also have awful coffee."
"You can tell they do not care about freshness anymore and the workers were rude!"
"The service is horrible as you have you wait really long for a regular breakfast sandwich."
"The staff was a bit aloof and overwhelmed with their list of tasks to do while tending to a line of customers."
"The young lady who took my order at the register may have been the worst person to ever taken my order."
"The service and people are rude, nasty and zero respect for customers."