Montclair Bread Company Reviews Summary

Category: Bakery

Address: 16 Label St, Montclair, NJ 07042, USA

Rating: 4.4
based on 155 reviews.

Ordering Process

Pros:

  • "They offer the option of ordering ahead thru their website which is a good option because things sell out quickly."
  • "The staff here were all very kind and patient with me and I took forever to order."
  • "I stopped in last week for an assortment of two dozen gourmet donuts to bring to my office in Manhattan & they were spectacular, my colleagues loved them!"
  • "The staff/service is super friendly and orders are processed fairly quickly."
  • "We worked with Arpita and she was helpful, responsive and accommodating."
  • "Even today they continue to pivot with a new app ordering system that is super easy an convenient."
  • "The employees are friendly and patient."

Cons:

  • "Staff barely greeted me, I did most of the talking."
  • "I’ve been waiting for 15-20 min for a breakfast sandwich on a non-busy day."
  • "She gaslighted me and said 'even if you made notes it's not guaranteed that we will honor it'."
  • "It’s a mess, even if not crowded takes forever. Space is disorganized and unclean."
  • "The employees are nice, but work incredibly slow so make sure you order online ahead of time."
  • "Today we missed a train due to a very slow and unconsidered girl preparing one cup of coffee for ten minutes."
  • "I placed an order for Mothers Day two days in advance and specifically selected six doughnuts to share with my mother and family. When I went to pick up my order I was told a doughnut I had ordered wasn’t available."

Donut Quality

Pros:

  • "Tres leches was by far my favorite, especially the cream in the middle."
  • "Love this place... Haven't had a donut I didn't love."
  • "Donuts are a bit pricey ($3- $4) but worth it ~ lots of unique flavors!"
  • "The selection of donuts is particularly impressive, ranging from timeless classics to seasonal specialties."
  • "All the donuts tasted very fresh and you can truly taste the difference between these and the factory made Dunkin donuts."
  • "Their inventive flavors, such as those reminiscent of childhood breakfast cereals like Fruity Pebbles, add a delightful twist to the traditional donut experience."
  • "The doughnuts are superbly made, one of the best in NJ in my opinion."

Cons:

  • "Fresh donuts and really only choice in Montclair. So that gives it 2 stars. Otherwise, donuts are very bready."
  • "I bought 6 doughnuts for $30. Every single one of them were hard."
  • "Brioche donuts are really average though."
  • "Donuts were not good at all, they resembled more like a bread roll with light glaze."
  • "Donuts were just okay, not worth the price."
  • "Paid $15 for three donughts, the dough consistency and and flavor tasted like regular white bread and the toppings were sub par."
  • "The donuts tasted like bread with some frosting ontop."

Service and Staff

Pros:

  • "Wonderful staff and great outdoor seating. The patio was filled with families and couples enjoying a nice Sunday morning."
  • "Incredible local small business who makes such an incredible impact on the neighborhood."
  • "The place was clean, efficient and well run! The staff were friendly and helpful."
  • "The staff is always super friendly and helpful, even during the weekend morning crush."
  • "Staff is fantastic, too - friendly, organized and more courteous than I'd be if I had to deal with the public during a pandemic!"
  • "The people there are so nice and the croissants are amazing."
  • "The employees are friendly and patient."

Cons:

  • "It’s a mess, even if not crowded takes forever. Space is disorganized and unclean."
  • "They also have awful coffee."
  • "You can tell they do not care about freshness anymore and the workers were rude!"
  • "The service is horrible as you have you wait really long for a regular breakfast sandwich."
  • "The staff was a bit aloof and overwhelmed with their list of tasks to do while tending to a line of customers."
  • "The young lady who took my order at the register may have been the worst person to ever taken my order."
  • "The service and people are rude, nasty and zero respect for customers."

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