"The cakes were so soft and moist! They did a fantastic job."
"Their powdered cream donuts are by far the best in the area."
"The creme filled donuts with powdered sugar are DELICIOUS."
"The cake was absolutely beautiful and delicious."
"The BEST cakes around!!! Always so moist and the buttercream icing is always perfect."
"Just purchased some eclairs there this morning. These are the best I've ever eaten."
Cons:
"Buyer beware when the person working at the bakery says there will be 'rainbow flowers' on the cake they don't actually mean every color of the rainbow."
"The cupcakes were dry and flavorless, even the 3 & 4 year olds wouldn't eat them."
"Apple pie had a 1 inch crust on top and bottom...very little apples....not good at all."
"THE BUTTER POUND CAKE WAS MOIST BUT LACKED THE BUTTERY FLAVOR WHICH MADE IT TASTE LIKE A ORDINARY POUND CAKE AT A LOCAL GROCERY STORE."
"The cupcakes tasted like they were days old."
"The cake batter had a hint of banana at the base, which was very wet."
"I definitely didn't like their danishes - they tasted bland."
Customer Service
Pros:
"The woman who helped me was nice and professional."
"Everybody is so pleasant & everything is always so fresh."
"The staff is always pleasant and polite!"
"Everyone was super friendly, the service was quick and the food was absolutely awesome."
"Very friendly folks to deal with and a loyal clientele keep this shop buzzing."
"The team that works there is very friendly and helpful."
"Worth it!!! Their reputation is 1000% earned. Great cakes, efficient helpful staff."
Cons:
"They didn't pay attention to the directions even after they called to make sure they had it right they still had my order all the way wrong."
"Instead of apologizing to me, the workers had an attitude."
"Only thing that needs some help is their customer service. A few of the women there were rude on multiple visits."
"The staff isn't friendly at all, I felt very rushed."
"The customer service at L&M Bakery is zero stars!"
"Service with a smile would have been nice."
"Very rude to customers and they seemed to rush us when ordering."
Ordering and Pickup Process
Pros:
"The pickup process was fairly easy, I provided my name."
"The online ordering process was quick and easy."
"They came through for me at the last minute!"
"However when I picked up my order they were all super nice and friendly and interacting with the kids."
Cons:
"Last time I went to pick up an order it took me almost 45 minutes to get out of there."
"They don't have any sort of system for order pickup meaning that everyone has to sit in the same long line."
"The problem is they are so popular that the line was long about a 45 minutes to get into the bakery."
"No parking, lines are ridiculously long."
"Why would you not have separate lines for people just picking up orders?"
"Waited in line to order and pay scheduled a time to pick them up got yelled at for not waiting in line a second time even though my order was already paid for."
"I couldn't wait in the line because I had to go set up for the party that was starting soon."
Value for Money
Pros:
"The prices are higher than in DD, but you do get what you pay for in this case."
"This is THE best bakery in the area hands down."
"A lot of people rant and rave about this place and it holds up to its reputation."
"L&M is the best bakery in Burlington county."
"This the best bakery of all time! We have been coming here for years and have traveled over an hour just to get there since we moved."
"Best bakery in the world!!"
"The best bakery around the area!!"
Cons:
"Nothing to report it's an average bakery with overpriced heavy sugar food items."
"Overpriced cookies."
"Underwhelmed. Quality does not match pricing, except the doughnuts."
"Very disappointed."
"Unfortunately I will not be ordering cakes from them anymore."
"I use to live on the same Block 55 years ago and the L&M Bakery was the best ever but now I was at this place about 5 years ago and the Recipe for the Cream filled DONUTS has changed The Butter Cake also Changed.and I haven't been there since I didn't see a need to..."
"No other place can compare to their excellence in service."