"This rental experience was amazing. In and out!! Ahmed helped me when I checked in and his customer service was exceptional."
"Shawn was my first contact at Drivo, if it wasn’t for his excellent customer service I would not have had a good trip."
"The rep Shaun was very helpful. He was polite, patient and reassuring while completing the paperwork."
"Excellent experience. Shaun was super helpful and accommodating."
"Shaun and Amin help me with check-in and check-out, process was very fast, smooth and very friendly."
"Shaun is the absolute best agent I have ever ever met."
"I would like to thank Shaun for his exceptionally excellent services …. He was so pleasant and helpful i’ve never had such a phenomenal experience at any car rental agency… he was courteous and he gives the true definition to service with a smile… i will definitely be back to use this agency and will recommend this agency to all friends and family… Thank you so much Shaun."
Cons:
"WORST experience EVER! They look for each and every way to charge you more!"
"The service was slow (the manager was great though) and frustrating."
"One of the worst car Rental company!! Customer NO Service sucked!!"
"Don’t count on getting in/out quickly….long lines, rude staff."
"Worst car rental agency I've ever dealt with."
"Terrible cust. service, will never book here again."
"The customer service is an absolute joke, and their only goal is to have you purchase their insurance."
Shuttle Service
Pros:
"Provide shuttle very comfortable."
"The shuttle comes quickly so no long waits."
"There is a shuttle that runs back and forth from the airport throughout the day."
Cons:
"Their shuttle never came after waiting for an hour."
"We waited at Newark airport for well over an hour for a shuttle to pick us up to transport us to the off airport site."
"Shuttle bus needs some help, waiting time its quite longer than expected."
"Called twice for a shuttle from Newark (was told twice the driver was 'filling up') then ended up getting an Uber after waiting an hour."
"We called for the pick-up at P-4 and they never sent anyone 20 minutes later."
"Terrible shuttle service. Not only you have to go out your way from the airport terminals, but contacting ACE to pick you up at the shuttle station was a nightmare."
"The shuttle was not convenient to and from the airport."
Car Condition
Pros:
"Rental was clean, spacious and reliable."
"The car itself was very clean, smelled brand-new, and drove like a charm."
"Car was clean and work perfectly."
"The car was clean, disinfected and waiting when I arrived."
"I got a Hyundai with small scratches and bumps but as expected at a budget rental but it drove completely fine."
"Easy reservation process, beautiful car (I had a 2023 Camry) and excellent customer service."
"Great price. Got a clean new car. Price was exactly as quoted."
Cons:
"Car was old, broken USB ports, scratched up all over, no wheel alignment as it shook the entire time."
"The 'upgraded' car had mechanical issues and was basic."
"The interior of car is also very dirty and has smells."
"Our car was absolutely filthy! It smells and the seats are stained."
"Car 🚨 also needed tires changed badly."
"The car that they gave me had problems all of a sudden when I was on the road."
"The car was clearly not in good shape, and the seat wasn’t going all the way down."
Pricing and Fees
Pros:
"AMAZING service. quick, efficient, and honestly a deal."
"I will definitely keep using them for my future rentals!!"
"Very good pricing and helpful when you need to extend your rental."
"Very affordable prices."
"Great deal if you just need a car to drive around in."
"The prices were as advertised and there were no discrepancies."
"I rent from them a lot because they’re always the best price."