Mr. Appliance of Doylestown Reviews Summary

Technician Performance

Pros:

• "Theodore was so professional and very knowledgeable."
• "Carlos was promt, polite and knowledgeable. He quickly identified the issue and odered the part."
• "Our service man was Theodore. He was excellent. Professional, courteous, and friendly."
• "Ryan, our technician, was excellent."
• "Shane was amazing, and a very knowledgeable technician from the time he walked in my door to when he left."
• "Syruss was my assigned repair tech. He arrived within the time frame. He was very polite and professional."
• "Shannon was professional, pleasant, and respectful of our home."

Cons:

• "Freezer never works, I call back and they send someone different back who tells me the first guy messed up and it needs a different part."
• "Charged us for an evaluation that never figured out what the actual problem was! What a rip off !!!"
• "After I say I was told I wouldn’t have to pay anymore he threatened to take the part out of the freezer if I didn’t pay more."
• "He didn’t do the correct repair. He damaged my oven."
• "First visit from technician resulted in a missed diagnosis."
• "Mine they installed a part that didn’t fix it and then had come back again and finally fixed it. The whole service was 9 days."
• "Young man came to my house and acted extremely annoyed that my son had done this because now he couldn’t do a diagnostic and wouldn’t warranty the work."

Customer Service

Pros:

• "They were the only company I found that would come on a rush call, after hours on a Friday."
• "I received text and phone calls when the technician was on the way and pricing was fair."
• "Very happy with the communication regarding the service window time and the further notice when the serviceman was near to my home."
• "An appointment was available next day compared to 3 weeks from the manufacturer for out of warranty repair."
• "Great customer service! Personable ... timely and very efficient!"
• "Their communication processes are stellar."
• "Great scheduling experience, quick and easy! Receiving the text confirmation with time frames and a picture of our repairman was so nice!"

Cons:

• "On the day of the appt (Friday 10/15), I waited and waited for Shannon’s call. The phone didn’t ring."
• "They showed up when I specifically said not to come and contacted with an old phone number that was used when I purchased the machine."
• "At no point did they mention during booking or otherwise that there would be an additional $110 fee for each additional appliance viewed until after the service was completed."
• "They gave an arrival time of 315 to 5 and arrived at 630."
• "I told the woman who made the appointment it was an LG refrigerator broken in my home. She made the appointment anyway the man came out, charged me 130.00 to tell me he doesn’t work on LG products."
• "Came out to fix an electric range and didn’t ask the model told us they didn’t know what was wrong."
• "They had no interest in helping us resolve our issues and were argumentative and rude."

Pricing and Fees

Pros:

• "I was able to secure an appointment for the next day, to address standing water in my washer."
• "Would absolutely recommend Mr Appliance to anyone in need of their services."
• "I highly recommend Mr. Appliance."
• "Service was great, prompt, courteous. Best of all, the appliance was fixed without any hassle."
• "The fixed our dishwasher fast and at a fair price."
• "Their pricing seems fair as well. Good company!"
• "I felt the cost was reasonable and work was done right."

Cons:

• "Do not use them. They’re initial visit is $138.00 which is very high when compared to other repair companies."
• "They do not provide fully transparent pricing. The customer service we experienced is horrible."
• "We thought the price was a little pricey but well worth it!"
• "These people are a waste of time. Seems like that's the way of the world nowadays."
• "They don't repair anything they are like all the other companies. Replace the parts till they find the right one at the customer expense."
• "They have a $150 service charge of just coming out to your house."
• "Save your money!! They do NOT have the expertise to solve your problems."