Pinocchio's Restaurant Reviews Summary

Service

Pros:

• "The service was great, friendly and efficient."
• "Natalie was our waitress. She was AMAZING! She was Sweet, Patient, Efficient and very Accommodating."
• "Service has always been quick, even when there is a rush and courteous."
• "Service is great, especially for kids as they give the children uncooked pizza dough to play with."
• "The wait staff is friendly and responsive."
• "Our waitress was awesome, and everyone else who was working and walked by was nice to my son who insists on talking to everyone."
• "Waitress was very good and attentive even though the place was super busy."

Cons:

• "Throughout the evening she threw our orders on our face and made us quiet uncomfortable."
• "Today wasn't the best service, the order was messed up."
• "Service was horrible."
• "This place has the worst service."
• "Unfortunately the waiter was so bad we couldn’t even stay long enough to order the food."
• "The service is also pretty abysmal...slow for a place that wasn't packed at all, the server seemed annoyed."
• "The service was horrible today. Our waitress looked like she did not want to be there."

Food Quality

Pros:

• "Any pizza you get whether custom or specialty is always guaranteed to have quality crust, sauce, and cheese."
• "Their pizza is delicious-- honestly the best pizza I've found in the area that delivers."
• "The pizza is delicious and the live entertainment was wonderful."
• "I have never tasted a better pizza!"
• "Great beer selection, excellent appetizers, and the soups of the day are usually really good."
• "Fantastic pizza, top notch cheese steak."
• "It was the best Cheese Steak I have had in a long time. Lots of steak, cheese, fried onions and sweet pickles."

Cons:

• "Gotten a few things undercooked on occasion, pizza once."
• "I would not recommend the cheesestakes. It was among the worst I had."
• "The pizza was tasteless, very dry and overcooked."
• "Pizza maybe a 2/3 very bland no garlic or Italian seasonings."
• "Pizza Was AWFUL... It had no crust and it was this thin paper like cracker dough... really weird and bland."
• "Very surprised to see so many reviews praising the pizza. Tasted like NOTHING. No flavor, crust like white bread."
• "The french fries were very good we got onion rings and hot poppers no seasoning on onion rings then we had a vegetable pizza as well not much sauce on it and the vegetables didn't have much flavor very dissatisfied."

Atmosphere

Pros:

• "Fun, crowded, family-friendly atmosphere."
• "The new outdoor seating area is a great option when the weather is nice."
• "Pinocchio's Pizza is an absolute gem, a family restaurant that has never lost its soul or its charm!"
• "Being inside was warm and friendly."
• "Atmosphere was kicking and super crowded."
• "Great, energetic place to go with friends."
• "An amazing place for group events."

Cons:

• "Parking is practically non-existent but then again, its Media after all. Parking is always lacking in Media."
• "The only fault I will give them is their seating. It can get a little crammed in there."
• "There is an unpleasant vibe to this place."
• "The staff stands on the back wall and stares like prison guards at Alcatraz."
• "Clearly this restaurant was so terribly understaffed the day we went to visit with much however we left without even getting a drink as there was chaos in the dining area with a family who'd had their kids running around the tables without any regard for the other diners."
• "It was drafty at our booth if we sat near the wall."
• "The beer garden is mostly standing room only."

Value

Pros:

• "We do enjoy their regular meals though and at a great price."
• "The largest pizza size is also very generous, and will feed a crowd."
• "For sheer depth of beer selection, there's nowhere better."
• "Great little gem! Staff is super knowledgeable and friendly."
• "The beer list is impressive."
• "Beer selection is always superb and fairly priced."
• "The prices are normal for the area but worth it."

Cons:

• "Just ridicules what they charge for food."
• "It's the prices $$$$ of everything. One large pizza just cheese is $18:34. That's crazy!!!"
• "Over priced, over rated."
• "Spent $13.00 for $2.00 worth of chicken. How embarrassing."
• "DO NOT ORDER THE LOADED FRIES. Holy moly that was probably a pound of mozzarella congealed around a dozen french fries."
• "We got the four meat pizza and it was around average or below for me. A lot of neat, soggy in grease in the middle."
• "My credit card was lost for twenty minutes after the waiter took it to ring up my order."