"Staff is extremely friendly and provides great service."
"The service is super friendly."
"Super friendly service even though it was busy."
"The workers there are very friendly too: Greg was extremely friendly and chatted with me while I waited."
"The staff here are friendly and the service was fast, even with a short line."
"To top it all off I received excellent service from Sofia who was at the til."
Cons:
"The barista in the beanie and red flannel shirt was extremely rude."
"Service was subpar."
"I felt that there is a lack of organization when handling customers."
"I've tried to become a regular customer because I have an office nearby, but the staff repeatedly fail to provide my order as requested."
"Horrible customer service and service in general. The staff is spaced out and got my order wrong after I told it twice."
"The server did not seem to care much about his mistake."
"Very abrasive person working the till who gave multiple customers a hard time."
Food Quality
Pros:
"I also had the granola which had a delicious yogurt on top."
"Delicious pastries and amazing coffee!!"
"Their croissants can be peeled layer after layer and every bite buttery ๐."
"All the savory pastries are amazing in my opinion."
"Their croissants looked and tasted great. We shared a ham and cheese croissant, warmed up, which made it even better. Yum!!!!"
"Best sausage roll I've ever had, and great pastries as well."
"Loved this place. Tried a couple of things and the absolute winner was the orange and almond cake with lemon. Very fresh flavors and the cake just melts in your mouth."
Cons:
"Hot cross bun was stale plus looks like I was given a 2/3 portion or the bun was half eaten. Plus - no cross on the bun!"
"First time trying this bakery - got a chocolate croissant. It was horrible - very dry and doughy like stale bread."
"The muffin I had was dry and didn't taste fresh."
"The pastries and sandwiches have really taken a turn for the worse, and paying $4 + tip for a super dry croissant feels silly."
"Iโve got two almond croissants for me and my husband a week ago and it was the worst croissants weโve ever tried."
"The croissants looked great. Unfortunately, the taste was just too underwhelming."
"I donโt like their pastries. I ordered a croissant last time but it was stale."
Ambiance and Cleanliness
Pros:
"Lovely place to hang out with friends or steal a moment in hectic NYC."
"great spot for catching up with a friend or working a bit on my laptop as a freelancer."
"Atmosphere is nice."
"As for the atmosphere, it gave me the impression of a warm, cozy coffee shop/bakery and the offerings in the display looked delicious."
"The atmosphere was chilled and relaxed."
"A small bakery nestled nearby to Madison Square Park, with tasty bakery items and smooth coffee."
"A nice find. Good staff, latte very well made and the unique take on Carrot and Walnut cake was sublime."
Cons:
"Their outdoor seating is a little dirty and smells."
"The space is a little dark inside, could be a little more inviting."
"Cold, unwelcoming service. No vibe at all hence why it had 0 customers when visited when neighbouring coffee shop was full."
"The interior is very dark and the service is not very welcoming."
"The tables are dirty."
"Please get rid of the little flies that are flying around and sitting on all the pastries."
"This morning I noticed a FLY in the space where the food is being kept, touching and resting on the prepared food."
Coffee and Beverages
Pros:
"Finally, Australian-style coffee (and sizes) available in New York - bliss!!"
"The chocolate milk at Bourke Street Bakery makes the loss of City Bakeryโs hot chocolate sting a little less."
"Best coffee I had in ny since Australia."
"Coffee tastes good and chocolate tart was great too."
"Coffee was great too."
"Quality coffee."
"They make good ice tea too. They make each ice tea fresh."
Cons:
"The coffee was not good either."
"Extremely disappointing hot chocolate and even worse coffee."
"Just got a quick cappuccino here with oat milk. Unfortunately the worst cappuccino i had in NYC."
"The coffee was terrible."
"The chai latte I had was very disappointing. It was flavorless and just tasted like bland warm milk."
"An 8oz. coffee that costs $4 is beyond obnoxious... Lastly the coffee was room temp."
"Their breads are excellent but they really need to improve the quality of their coffee and the coffee cups."