Apple Willow Grove Park Reviews Summary

Customer Service

Pros:

• "Everyone here was helpful, prompt, and professional."
• "Daniel was so patient and kind dealing with her and helping her find the best Apple product to meet her needs."
• "He was able to solve my problem and walk me through everything very patiently and professionally."
• "Had a great experience today. Arrived on time for my appointment and someone greeted me immediately, took my info, and led me to a table to wait."
• "The Apple Crew were very helpful, especially Jas & Lee! They tried their very best to assist me in my iPhone dilemma; they were informative and patient! Thank you for your patience with me!"
• "If you ever have to go to this store, ask for Safiyyah! She was absolutely WONDERFUL, OMG!"
• "Today I went with my mom purchase another iPad... Hands down the best customer service is here!"

Cons:

• "Walked in and was totally ignored by half of the employees."
• "Waste of time! The only reason I'm giving this store 1 star is because they honored my appointment time."
• "I did not have a pleasant experience at the Apple Store at Willow Grove Park at all."
• "Worst service from any company and retail store I have ever dealt with."
• "Absolutely terrible! I never write reviews on anything but my experience at this apple store was so frustrating that I had to write a review."
• "Total disrespect and completely unprofessional from the Apple Team at this store."
• "The customer service was unexpected very disrespectful to my friend’s dad."

Store Experience

Pros:

• "First time I've visited an Apple Center and I was very impressed."
• "The place works like a well-oiled machine!!!!"
• "They had the Apple case in stock and Cheaper then online."
• "Everyone was super-friendly!"
• "Stopped in to buy some AirPods today and was greeted by two very nice helpful ladies."
• "This is my new absolute favorite mall ever."
• "Great experience thanks to Jennifer 😊 and Ramon😊."

Cons:

• "I gave myself more than enough time but had difficulty finding the Apple store."
• "Made me wait 2 hours for transferring my things when it could’ve been 2 minutes."
• "Looking past the $1600 I didn't spend at this store on that particular day, I honestly have no interest in patronizing them for any future purchases either."
• "Worst experience. I called in to place a pick up order on 12/18/22 and they said it’ll be ready. I come in and they said they can’t give me my order because it’s in 'overflow'."
• "Just needed an iPad and realized after 5 minutes of waiting for someone to help that I would be waiting for a lot longer than that."
• "The case is poorly made and is fraying on the top and bottom."
• "The Apple “genius” in this store certainly need more training and Kini needs to be fired in order to protect the reputation of such a great company."

Product & Repair Service

Pros:

• "Changed the back glass of my 13 in 2 hours."
• "Before I got here I was prepared to be waiting for awhile since I didn’t have an appointment. Within 20 minutes of walking in the door I was sitting down with an apple tech."
• "Once in the store the associates know what they are doing."
• "They fixed my phone."
• "She worked the table and was able to help all of us. She was awesome!"
• "I brought my laptop to the Genius Bar and my problem was fixed within a half hour."
• "Instead, they were upfront about the issue and made sure it would be of no charge since it was under an Apple recall."

Cons:

• "That would have been FOUR people I had to speak with just to get the cover replaced, which by the way is covered under a 1 year warranty."
• "All I wanted was a battery service and suddenly I get a call saying my motherboard broke and it’s going to be $1299."
• "The employees treated me like a liar and refused to exchange my 15 pro max with Bluetooth issues."
• "They were unable to replace the battery for which the appointment was scheduled."
• "Needed a iPhone screen repair and turns out that who ever worked on my phone and tested missed out a Cellular data failure."
• "The Genius bar should be renamed Idiot bar, because all the employee did was hook up the iPad to a computer and said that it was broken?"
• "They don’t fix watches and it would be sent out for service."