The Night Kitchen Bakery Reviews Summary

Cake Quality

Pros:

• "The cake itself was moist and the flavor was just so perfect and beautiful."
• "Every cake and cupcake was loved by my guests and not a drop left. So not only was every cake and cupcake decorated beautifully but so delicious too."
• "The chocolate mousse cake 'The Guns'... very delicious experience 👍."
• "The chocolate mocha cake with butter cream combination was out of this world."
• "The cake was absolutely delicious, and it looked fantastic!"
• "The cake was phenomenal! It looked amazing and tasted decadent."
• "The icing was the perfect silky buttercream with a moist cake and the best part was the lemon curd filling."

Cons:

• "The icing had so much butter in it 'a heart attack ready to happen'."
• "The biggest issue was its dryness; it was almost as if we were eating stale bread."
• "The vanilla cakes were particularly doughy."
• "When we arrived and received the plates there was one flourless chocolate piece of what looked like fudge for me and my fiancé said all of his cupcakes tasted stale and the buttercream icing was oily."
• "Also, it was greasy - oily. It had this odd vegetable oil flavor and texture - if you squeeze the cake between your fingers, the oil would drip out."
• "We thought they were pretty bad. The crumb is really dense, almost cornbread-like, and they were not flavorful."
• "Its like you can literally ring the butter out."

Customer Service

Pros:

• "The staff is extremely knowledgeable and helpful."
• "The staff responded quickly to my inquiry and let me know exactly what they were able to do."
• "I was reached out to by Amy regarding my cake and how the mix up occurred. Not only was she apologetic and very professional but offered me a two tiered cake for a special occasion in the future."
• "The warm, friendly atmosphere and superior customer service makes the Night Kitchen a first class establishment."
• "The staff is a lovely bunch!!"
• "The owners and staff are friendly and professional."
• "The staff has a pleasant and professional demeanor."

Cons:

• "Run to a different bakery for your needs!!!"
• "They rudely said no and that he must leave 'immediately man'."
• "Staff member was annoyed and rude to me."
• "After going back-and-forth with her, she agreed to refund my money... she stated that she had changed her mind and hung up on me."
• "Well let me tell you Amy is the most arrogant, rudest person I have ever spoke to not only did she not want to accept their mistake she told me that she specifically wrote white fondant on my paper work in her writing in black marker."
• "Unfortunately my mother in the law also got a cake (by my recommendation) and was treated very rudely as well by the same staff member."
• "He was rudely and inappropriately referred to as 'man'."

Design and Presentation

Pros:

• "We couldn't have been happier with the presentation of the cakes, the quality of the baking."
• "The fondant work on the cauldron was exquisite."
• "The Night Kitchen created a magazine worthy cake that made everyone’s eyes grow wide with amazing surprise."
• "This year’s custom birthday cake for my Harry Potter obsessed daughter was truly a masterpiece."
• "The artistry, skill and detail on the cake were absolutely amazing."
• "They really take their time to create super detailed works of art."
• "The design of the cake was undeniably beautiful, capturing the essence of the mermaid theme perfectly."