Benari Jewelers Reviews Summary

Customer Service

Pros:

• "The customer service, the quality, and the knowledge that they have to offer is incomparable to any of there competition."
• "As soon as we entered, I was greeted by the store manager."
• "Rachel was phenomenal! Very knowledgeable and caring throughout the process!"
• "We were greeted professionally and pleasantly by Marc R who took the best care of us."
• "Bobby, the manager at Benari Jewelers in Newtown Square, is always fantastic!"
• "I was greeted with warm hellos and was offered a beverage/snack within minutes of entering the store."
• "Karen was super helpful throughout the process."

Cons:

• "I hate that I always feel like I’m being pushed to purchase something (usually over my budget) but I have never felt this once when shopping with Tara."

Product Selection and Quality

Pros:

• "The jewelry selection is second to none, the quality and value are spot on."
• "Benari in general has such a great selection of bridal, designer, gemstone pieces as well as fashion diamond pieces."
• "Their selection of Hearts on Fire jewelry is outstanding!"
• "Benari's extensive quality selection was incredible."
• "We were very impressed with the wide selection of different styles and brands that we were able to choose from."
• "Every piece of jewelry I have ever purchased for my wife I have gotten from there."
• "It is absolutely stunning and everyone comments on how beautiful it is!"

Cons:

• No negative comments regarding product selection and quality were provided in the reviews.

Staff Knowledge and Expertise

Pros:

• "Bobby’s no pressure approach and deep product knowledge of the Rolex product line made me very comfortable and confident."
• "Bobby May is not only extremely experienced and knowledgeable with jewelry but he is also a first class person."
• "The entire staff including Karen & the store manager, Bobby, are extremely knowledgeable and helpful."
• "Mark gave us exceptional customer service from the start."
• "She was very helpful when it came to explaining the '4 C’s'."
• "Product knowledge was top notch."
• "David was extremely knowledgeable."

Cons:

• No negative comments regarding staff knowledge and expertise were provided in the reviews.

Price and Value

Pros:

• "We found two wedding bands for me and my fiancé that were not only gorgeous, but well within our price range."
• "Bobby was able to secure my wife’s gift rather quickly and that was below budget and above the quality that I requested."
• "He showed me a variety of diamonds in varying price ranges to help me make the right decision."
• "Mark was extremely helpful and accommodating to our likes and budget."
• "He is always a pleasure to work with and the prices are always fair."
• "I couldn't have been more pleased with the color and clarity of the diamond, it's absolutely stunning."
• "We were very impressed with the wide selection of different styles and brands that we were able to choose from."

Cons:

• No negative comments regarding price and value were provided in the reviews.

Customer Experience

Pros:

• "We had an amazing experience at Benari Jewelers."
• "There is never an ounce of pressure during the process and only the highest level of service when looking for something specific."
• "I absolutely would recommend Benari and will be a return customer."
• "Bobby May has been my consultant there, he made me feel immediately as part of a family and his care and service have been incredible."
• "Working with Mark, it felt amazing to know that he truly cared about making sure we left happy."
• "We enjoyed our experience and the services they provided and will definitely be back!"
• "It was a special moment that left me stunned and I was so appreciative that Mark went above and beyond to help my fiancé create that moment."

Cons:

• No negative comments regarding customer experience were provided in the reviews.