Red Robin Gourmet Burgers and Brews Reviews Summary

Service

Pros:

• "Great place! We bring a large group of our Stockton CSI summer campers to Red Robin. They do a great job of getting everyone's food out to them quickly, feeding 30+ people in under 90 minutes."
• "Our waitress was attentive and food was quick to come to the table."
• "Our waitress was one of the best servers we have ever had. What a pleasant friendly personality and very attentive."
• "Our waitress Rachel was the best. Very attentive and pleasant."
• "Our servers, Matt and Rebbeca were AMAZING."
• "We went on 2/18 at about 5pm. We always love it here but last night our waitress was definitely one of the best we have ever had."
• "Our waitress was engaging, funny, knew the menu so well she took our order without writing it down."

Cons:

• "I gave it 3 stars because the service wasn't as great at applebee's, longhorn and famous Dave's."
• "Server Jay was real nice but didn't write down our order and got it all wrong and waited 40 min for our food when there where only 11 people in the restaurant including us!"
• "Your restaurant was under staff and no Manager in site."
• "Waitress forgot to bring us drinks, food came out and the server dropped the dressing on my seat."
• "1st the service was so very crappy that we were trying to figure out if it was a new staff."
• "Worst food ever, service was non existing."
• "The service was absolutely not. Service were so slow."

Food Quality

Pros:

• "The food was delicious and our server, Talya, was great at anticipating our needs."
• "The pineapple and teriyaki sauce in the banzai burger made it taste uniquely sweet and delicious!"
• "Stopped by to try an Impossible Burger and was IMPRESSED!"
• "The food never disappoints."
• "This place has the BEST BURGERS on the planet."
• "The burger seemed juicier and fries came out fresh."
• "The burgers are delicious and have such a variety!!"

Cons:

• "For how much you pay for 'gourmet' burger I would expect subpar food, hopefully a step up from burger King or McDonald's but the food was so horrid and disgusting."
• "The food was good but the restaurant itself is filthy. The men's bathroom disgusting, countertop broken and siliconed."
• "Food is still not good, fries are cold and wet, burgers are sloppy and slightly under cooked, they couldn't even melt the cheese."
• "The turkey burger was salty, the Brussel sprouts were so loaded with salt and butter that we couldn't eat them."
• "The burgers are bland even that they sound very good in the menu."
• "Sadly the food is not anything like I remember. The burger was much thinner and smaller."
• "The food looks NOTHING like advertised."

Cleanliness

Pros:

• "Quirky & fun atmosphere, clean dining area & friendly, efficient staff."
• "The restaurant is also very clean and a very Warm atmosphere."
• "Ole Faithful. This Red Robin is amongst the best of the Red Robin’s I’ve gone to. The restaurant was clean and well kept."

Cons:

• "Not one table was clean. There were dirty tables still with baskets on them everywhere right at the front entrance."
• "All of the glass partitions were filthy dirty!"
• "One thing that I rate a restaurant on is there restroom’s. This restaurant fail on all accounts."
• "Very uncomfortable looking at layered dirt on Mr Red Robin's Body."
• "Food always good. Bathroom a mess."
• "One thing that I rate a restaurant on is there restroom’s. This restaurant fail on all accounts. It was the filthiest restroom I have ever been in."
• "Sadly, I gave 1 star because of the cleanliness."

Management

Pros:

• "One of the best experiences at Red Robin. Great customer service that went above and beyond. Since we were a big table, the manager herself decided to bring us fries to all 3 tables while we waited for the food (free of charge)."

Cons:

• "I don't know what is going on in this location, it's like hit or miss, miss so much that I truly hate it when members of my family insist on going there."
• "The manager could have also been a bit more friendly. Did not greet us at all when we walked in."
• "The place could do With a more detailed cleaning; the railings on the windows and the shades were as dusty as could be."
• "I chose Red Robin for my birthday dinner with my kids. The food was good. The service was not good."
• "But for $70 for a family of 4, I could of done better."