Aunt Berta's Kitchen Reviews Summary

Food Quality

Pros:

• "Food is incredibly good, I drive all the way from the suburbs of philly just to get food from here."
• "The fish was crispy and freshly prepared. It was seasoned perfectly. It was NOT salty."
• "The sides were also perfectly seasoned and fresh. The wings were moist and delicious."
• "Best soul food ive ever had in the tri-state."
• "The food is Delicious and definitely homemade so if you don't feel like sweating in the Kitchen for hours ... Aunt Berta's will hit the spot!!"
• "The smothered pork chop was to die for, so tender😋(and I usually get fried)."
• "The food was DELICIOUS!!!"

Cons:

• "The fried chicken was rubbery and dry like it was sitting there all day."
• "Roasted chicken was half cooked guest kept showing me blood in chicken."
• "Mac and cheese taste like KFC ☹."
• "Never any cornbread which is terrible because that's what makes soulfood meals come together."
• "The mac & cheese is ok, the greens were not good at all."
• "Mac and cheese was good collards were extremely undercooked."
• "The baked chicken was so hard I couldn't bit into it, the mac and cheese was old."

Customer Service

Pros:

• "They were super accommodating!!!"
• "Keep up the good work..I recommend Auntie to all!!"
• "Had our Holiday Luncheon and it was Amazing!!!"
• "Everyone there was very friendly as well."
• "Staff is wonderful and convenient, very pleasant."
• "The staff are super friendly."
• "The employee that was there was so kind and helpful."

Cons:

• "The only (1) waitress that they have there wasn't too friendly."
• "Also the customer service skills were terrible."
• "The people behind the counter don't listen to what you order."
• "The employees borderline talk down to you like they don't need our business."
• "Staff is definitely not friendly."
• "They had a little boy answering the phone taking orders... very disappointed won't go there again."
• "The workers are rude."

Value for Money

Pros:

• "We left with $90 worth of food."
• "Great prices on bulk take-home bundles to choose from."
• "The food is at amazing quality and quantity for the price."
• "You pay for what you get. The quality and value is worth it alone."
• "The mix and match platter was filling for $13 bucks."
• "Prices were very reasonable and worth it."
• "The food was seasoned and cooked to perfection."

Cons:

• "The portions for the sides that come with the combination platters a little skimpy for the price points."
• "It was literally 2 small spoon scoops."
• "The turkey wing platter comes with 6 wings... but the quantity that fits in the sides containers used would be enough for 1.25 people."
• "They gave me wayyy less than what I paid for."
• "The prices were high. MY FAMILY WAS NOT HAPPY AND STILL HUNGRY AFTER WE SPENT $73 ON DINNERS."
• "Then their platters are so small and expensive."
• "The last two times I ordered, I received Mac n cheese that was very dry and it was crumbled."

Order Accuracy

Pros:

• "Food was delivered hot."
• "The food from Bertha's was amazing we got: roasted chicken, ribs, honey ham, smothered chicken, macaroni and cheese, mashed potatoes and baked beans."
• "Fried fish was good, as was the macaroni salad."

Cons:

• "And when you place an order online they don’t always get it."
• "The worst experience ever. I can't never get through on the phone."
• "Why offer ordering through GrubHUB & Doordash when you don't have the ability to track orders?"
• "I was completely shorted of my order."
• "My wife came there to get food, and when we got back home, they forgot my sides."
• "It took an hour to get my food and I ordered ahead."
• "I won't be patronizing this establishment again."

Atmosphere

Pros:

• "The dining area was exceptional clean and cozy."
• "This is what a restaurant should be like. Good people, good food, great experience."
• "One of the greatest places to eat and enjoy yourself."