TGI Fridays Reviews Summary

Service

Pros:

• "Adelia was amazing, She was on top of everything, always suggesting things to try to our group and always made sure we was great!!!"
• "Waitress was very attentive, no complaints there."
• "Shay is an amazing bartender! The service and quality she provides is unmatched."
• "Would definitely be back for her service!"
• "Came for the morning lunch rush on mother's day and my server was Adelia and she was great even when she was at her busiest she made sure to check on our table."
• "Tyrone provided amazing services during my time at Fridays. He was very patient, attentive, and very kind."
• "Thankfully Fabi came over and asked if we have been helped. She was very kind to offer us chips and salsa while we wait after taking our order and was very pleasant the entire time."

Cons:

• "Terrible service! Sat at the bar, asked about happy hour deals, got a brief explanation as she continued to walk away."
• "The hostess was no where to be seen for a few minutes and casually came to her station with a ‘so what’ attitude."
• "The waitress took another 10 minutes to come to the table to introduce herself"
• "The waitress and the manager made us feel like we were an inconvenience to them."
• "The service is terrible they put my family and I at a table with less seats then there were people."
• "Waitress was super nice but our soup arrived before our drinks."
• "It took at least 10-15 minutes to be seated... because they were too busy playing around."

Food Quality

Pros:

• "The warm pretzels and the green bean fries were excellent."
• "Our food was cooked to perfection and came in a timely manner. The atmosphere was very clean and presentable."
• "I had the ribs, Mac & cheese, Cole slaw, which were very scrumptiously delicious along with strawberry passion tea."
• "Entrees were hot and tasty, the salmon was cooked exactly how I like it."
• "We had the Beyond vegan burger and it was grilled perfection."
• "Food cooked right and came fast."
• "I have the best experience with Shay. She made my Fridays experience exceptional. Not only was my drink great but the service was the best I ever had."

Cons:

• "The food was burned i didn't said anything because we were hungry and we was waiting for longer than usual for the food."
• "Ribs were super dry and looked and tasted strange."
• "Chicken wings were dry and tasteless."
• "The ribs were burned my fiancee sent them back and by the time they came back we were done with the wings and fries."
• "Medium steak was well done, very sad looking, tiny lobster tail was salty and dry."
• "The Food was HORRIBLE!!! Dried out and hard Salmon like it was old."
• "The burger was 1/3 of the size of the bun and the salad that was supposed to come with my burger was missing."

Cleanliness

Pros:

• "The atmosphere was very clean and presentable."
• "The seating area is clean they always have someone cleaning the tables nothing is just sitting around from past guest and its a very calm atmosphere."
• "The cleanliness is OK typical commercial restaurant."

Cons:

• "We sat in the bar area. Overall, the area needed to be cleaned up a bit."
• "Just to clarify my rating it is not based on service or food, otherwise I would have given a five. It is mostly on the overall cleanliness of the restaurant."
• "Toilet paper was all over the floor and paper towels were on the floor and sink."
• "The bathroom was trashed."
• "The restaurant was dirty. The floors needed to be swept, condiments on the table were sticky."
• "It wasn't busy and the ladies room was filthy."
• "One word, DIRTY. Right from the front door."

Management

Pros:

• "The manager Leslie stopped at our table and couldn't have been more accommodating!"
• "The manager gave an excuse for the server and had to assist us but it was too late by then."
• "The Manager Josh was on point!"
• "The manager organized the missing items quickly."
• "Thanks Fridays for having such great supervisors overseeing everything, this guy gave me an example of customer service."

Cons:

• "The manager Jill came out and snatched my food off the table and walked away."
• "The manager Roxy has NO customer service and Taleah kept trying to make excuses."
• "The manager needs to check these reviews and do something about the food as all the reviews are mostly about the food."
• "The manager Bobby is definitely not equipped to handle customers."
• "Attention Friday's Management your cooks DO NOT care what they serve, is beyond disappointing..."
• "The manager Mike—-Rude...unhelpful...and incompetent."
• "The most UNPROFESSIONAL manager had to come over for assistance."