TGI Fridays Reviews Summary

Service

Pros:

• "The staff was friendly and the service was very good."
• "The server, Terrell, was very accommodating and did the best he could, and l gave him a high compliment to the manager."
• "Every time we go the service is good. The wait staff is polite and pleasant."
• "The rest of the staff there were courteous helpful as well."
• "Our server took our drink orders which came out on time. She took our meal orders, it took over 40 min. To get our food."
• "The waitress was so nice, she came over to our table periodically to make sure if everything was OK."
• "1st time in this Friday’s, we had a great waiter."

Cons:

• "I waited 30-45 before i was helped, i had to flag down the host to get a waiter."
• "The manager brought water but only for half the table and then disappeared."
• "The entire staff disappeared leaving me waiting inside the lobby by myself for another ten minutes."
• "Management is terrible, lots of empty tables and the wait time was 25 mins."
• "Service is great but food and drinks taste different all the time."
• "The service was pretty much nonexistent, but maybe our server was just having a bad night."
• "The service was disappointing, our waiter was forgetful and clumsy."

Cleanliness

Pros:

• "Cleanliness is lacking but not terrible."
• "The bathroom was clean."
• "Bartrnder disinfected the counter top before me sat down which was nice."

Cons:

• "The place was dirty though."
• "Silverware and cups were dirty."
• "The restaurant is becoming unkept. We entered the restaurant and there was paper and food on the floor. The bathroom was dirty."
• "Floor was disgraceful with garbage and spilled food."
• "The tables look sticky."
• "Sat at the bar. Before leaving went to the ladies room which the workers use also and it was deplorable."
• "The menus are sticky and dirty, touch screen kiosk is filthy."

Food Quality

Pros:

• "Our meals came quickly, hot and sizzling."
• "All the meat in our meals came sizzling hot, tender and juicy."
• "The food was great. Everything was perfectly cooked, and very tasty."
• "The food was delicious."
• "The food was very tasty."
• "Food was good, really good."
• "The food was also delicious and the view outside was beautiful."

Cons:

• "The meat so dry it can scrape your throat."
• "Nothing more unsatisfying than a bad meal."
• "Food was greasy and unappetizing."
• "Our fish was oily and not edible at all. The fries were oily, cold, and limp."
• "The wings were dry as ever, the salsa was watery."
• "The food was basic Sysco chicken doctored up."
• "The food was cold & dry."

Management

Pros:

• "With proper management this place has potential."
• "The manager on duty needs to do a better job at hoping out his employees, and making sure the kitchen is ran properly."
• "However the Manager came to our table to apologize."

Cons:

• "I have to say this is one of the poorest managed restaurants I've ever been in."
• "Management should do a better job."
• "Keep of the lack of customer service and Fridays will either be replaced or shut down."
• "This place needs a Management & staff overhaul!"
• "The manager pressures employees to make you write a review. he gave the restaurant 5 stars from MY PHONE while i was begging for the check."
• "The manager told us the doors are always locked at this time and guest can come in through Togo."
• "The manager Adam didn’t have and empathy for me being upset about my meal."