"They make the best rainbow/tri-color cookies any Italian bakery can do."
"The strawberry cheesecake was absolutely delicious 💯!"
"Their fillings are amazing and their tri-colore cake is moist and full of flavor."
"Fresh, delicious pastries, and their cakes are also fresh, and moist."
"Some of the best desserts I've ever tasted!"
"The pastries, cakes and cookies are always fresh and taste awesome."
Cons:
"They sold us 4 1/2 lbs of assorted stale cookies and a $500.00 birthday cake that was gross."
"The strawberries were not fresh. They tasted rancid and were thrown into the cake in huge chunks."
"This is the worst bakery I’ve been too. I asked for a tres leches and got something completely different. No flavor at all."
"The cake is literally inedible!! Just an icy crystallization cake!! A refrigerated cake. Not fresh."
"The cakes are all frosting & bitter. Barely any cake other than filling."
"I’ve never tasted turpentine before, but that’s the only word I could come up with to think what it must taste like to compare to the icing and frosting on this cake."
"The cake was hard and had sound effects of crunchy Ice."
Customer Service
Pros:
"The staff is awesome and friendly."
"The customer service was excellent."
"Good customer service is really appreciated over here."
"Service was amazing."
"I have never been disappointed; very professional, outstanding customer service."
"They love the friendly employees with excellent customer service."
"The staff is very friendly and professional."
Cons:
"Soo many times closed wayy earlier before closing time…"
"The girls need more customer service they seem to annoyed when your ordering."
"Get them all retrained. They all have attitude and could care less about customer service."
"Horrible customer service, I was waiting in line for a very long time(about 40 mins) and the people in the counter took the orders of the people who were coming in later than us."
"There’s 4 girls and no one greets you when you walk in, instead their nasty when you get to the counter."
"Customer service is terrible the ladies are rude and not professional."
"The staff at the front are terrible, except for two girls the rest are terrible and they all chit chat in the back and gossip."
Value for Money
Pros:
"The prices are reasonable."
"Artuso is a excellent bakery everything is fresh great selection of cakes and pastery you won't be disappointed I always buy cakes for birthdays got mines coming up soon so to Artuso I go and the prices are good too."
"Expect to pay like $3.00 or more on pastries, but very well worth it."
"The prices are worth the product."
"Everything they sell is worth it no matter what the price and the prices are reasonable."
Cons:
"A huge selections of goodies. But prices be careful very easy can add up, you pay by the pound and there's so many pastry to choose from by the time you finish ordering you bill will be a lot."
"Expensive though, but worth it still. That's the only reason I don't give it five stars."
"Personally the prices are too high for a cake that been sitting in the freezer for days."
Store Experience
Pros:
"They have been in service for over 70 years, they have been on many food channels and shows for many years."
"It is a family owned business, so you will always feel at home."
"Every visit is so intoxicating from the time you open the door to the moment you walk out."
"The Italian store is iconic in Little Italy and it is here to stay."
"Very orderly bakery near Arthur Avenue."
"The displays are chock full of napoleons, tiramisu, chocolate cakes, cheesecake, gelato and so much more."
"They have a cozy seating area inside where you can have breakfast and coffee or a sweet treat."
Cons:
"This present bakery is nothing like the ones I remember when I visited Arthur Ave when I was a kid."
"They are not the most well organized bakery so I recommend that you get receipts when ordering ahead and bring them with you."
"I stood on line asked for a price and was ignored."
"If you order online they don't send the cake cutters or candles & you don't get reimbursed either."
"The line to order is all over the Place."
"Horrible place, they make your order their way and make the cakes their way. Very deceiving."
"Disappointed I have bought the pastry box many times and is always good full, but this time, what happened is supposed to be full box of pastries in its semi empty."