White Plains Coach Diner Reviews Summary

Service

Pros:

• "Oliver did a great job."
• "Also most of the staff are incredibly polite and the owner Rey is super friendly and very pleasant."
• "Service is great, servers were courteous, and food was decently priced for the portion size you get."
• "Super friendly staff, she came around every few minutes topping up coffee and asking for other needs."
• "The staff are very courteous and very professional."
• "The service was incredible, every interaction was absolutely wonderful, and the food was fantastic as well."
• "Manuel is the man! He is a great waiter."

Cons:

• "The food was good but the staff was rude."
• "Food was tasteless, service was slow and did not speak English when I had a complaint."
• "Service is terrible they brought me a glass of water with a hair in it."
• "Didn’t take our order correctly, then when we brought it to their attention we were ignored and told 'we have other things to do'."
• "Waitress was very rude, and inattentive."
• "Horrible service! Ordered a drink brought wrong one after 10 min."
• "Not once did the server come check if everything was okay with us."

Cleanliness

Pros:

• "The Diner was very clean, and the staff was friendly."
• "The Diner was clean. Service was fast and everyone had a smile."
• "The place was nice and clean."
• "Very clean dining room and bathrooms which is obviously very important during these times."
• "This is perhaps the cleanest diner in the White Plains area the food is very good and I highly recommend the shrimp and chicken paella."
• "Good food, nice, clean environment."
• "The diner seemed very clean and staff were very friendly."

Cons:

• "Immediately as you walk in the bathroom, the smell of urine hits you, there’s graffiti on the wall and on the trash can."
• "I saw employees standing around and yet the floor was dirty and some other area."
• "The place needs attention on the cleaning part."
• "Facility was dirty with mold in bathroom, dirty and cluttered floors and table that was ‘syrupy’."
• "I will never come back to this dirty (the restroom was dirty) unhealthy place."
• "The diner is very dated."
• "The salad tonight looked like it was wilted and contained items that were not on the menu."

Food Quality

Pros:

• "I had the bacon cheeseburger. It was really good. Good size and cooked well."
• "The atmosphere was relaxed, not too crowded, friendly service, and delicious food!"
• "The food was absolutely amazing, the waiters and waitresses are very friendly, would definitely recommend if you're ever looking for a spot to eat at late at night."
• "Seasoning on the chicken was welcomed."
• "The food was amazing, everything came out nice, hot, and cooked perfectly."
• "The food was in a good portion, fresh and delicious."
• "Breakfast is amazing. Get the sausage, it's life changing."

Cons:

• "The buffalo chicken wrap... definitely needed fresh lettuce, less blue cheese crumbles, and a whole lot more buffalo sauce."
• "Food was tasteless, service was slow and did not speak English when I had a complaint."
• "The turkey sandwich just didn't taste right."
• "The food was cold. There was too much cheese on French Onion soup which was also cold, turkey cold and cake was stale not fresh."
• "The fries were bland, soggy, and under cooked."
• "The meatloaf was very dry and old."
• "Food was nasty ..I spilled my drink and I didn't even sip it they still wanted to charge me for a drink I never had."

Language and Communication

Pros:

• "Nanci is my counter waitress. She speaks lovely Spanish and English and is a very good waitress."

Cons:

• "In addition the staff keep stalking Spanish around us, the patrons. This is the USA. This is New York. They should speak English around the public and talk Spanish behind closed doors."
• "Food was tasteless, service was slow and did not speak English when I had a complaint."
• "Such bad quality food. One time I went and my pancake was completely raw inside."
• "Nobody spoke proper English or understood it."
• "The waitress was rude and refused to split a check."
• "The server was not trained to be attentive."
• "Servers definitely had some kind of bias against black people."