Meineke Car Care Center Reviews Summary

Customer Service

Pros:

• "Excellent customer service, thanks Joe!"
• "Super easy to schedule- fantastic customer service- good prices- kept me informed throughout when new issues arose."
• "Mechanic Joe n front desk man/mechanic Carl are outstanding."
• "Joe is really fabulous and is diligent and patient in getting the appropriate car pieces."
• "I've been here twice in the last few months and both times the service was excellent."
• "Everyone there was courteous and professional."
• "The staff is always friendly and accommodating."

Cons:

• "They charged me to replace a brake! which was verified/passed a month ago."
• "They couldn't locate a part & communication was a big problem & it took them 4 days to even offer a rental."
• "Never going there again since they failed my car because I didn’t want to buy 3 new tires when I only needed 1."
• "Thieves! Don't do the State inspection there."
• "They lie for one. Told me I needed motor mounts, took it somewhere else and they Said the motor mounts were fine, nothing wrong with them."
• "They left us without a vehicle and never once offered to at least pay for us to get a rental during the time that they would be keeping my vehicle."
• "The entire staff was unmasked, told me it would take 30 minutes and it ended up being a over an hour."

Professionalism

Pros:

• "Very professional. Had my a/c recharged."
• "Extremely professional and efficient!"
• "Very professional and trustworthy in my experiences!"
• "They were very professional. Charles gave excellent advice and the mechanic clearly explained why I smelled burning oil."
• "Friendly and efficient staff, clear communication throughout the day, honest and reasonable recommendations."
• "People here are nice and professional."
• "The manager John was helpful, honest, trustworthy."

Cons:

• "Also radio ad for oil change promo for partial synthetic oil was for 29 or close to that,they told me not this store and charged me 40 +. Dollars."
• "They tried to rip me off with a bill over $400!!!"
• "Never going here again ever!!!"
• "They took 2 hours longer than they said they would because something broke in their shop they claimed."
• "Service was fast. I used a coupon for an oil change. I asked about the free A/C Check coupon but was bluntly and rudely cut off."
• "Ended up being over $1900.00."
• "This place in particular overprices and upcharges everything."

Transparency and Honesty

Pros:

• "They do not try to sell you anything you don’t need, and will fairly recommend anything they think you might need without being pushy."
• "I appreciate the mechanics honesty & showing me from the lift what was wrong with my car."
• "They were very professional, and they didn't lie about the problem."
• "This man knows how to get a repeat customer -- HONESTY."
• "Honest and trustworthy. They took me out to my car in the shop and literally showed me what was broke."
• "Jimmy and the guys are great!! They are honest people!!"
• "Mieneke provided an honest inspection."

Cons:

• "God knows what did he do while changing oil, what type of oil he used but immediately after that camry now sounds like a diesel engine."
• "John attempts to upsell unneeded repairs the managers and technicians change rather frequently and you have no recourse if any issues arrive."
• "Don't trust this place, period. These other reviews must be fake because I didn't get a nice Brandon, I got a grumpy guy telling his mechanics to find things in people's cars to 'fix'."
• "My vehicle failed inspection because of a bad weld from when they installed my catalytic converter. It was under warranty but they charged me labor $300!"
• "They wanted 1,000 for a job that costs $200 somewhere Else."
• "Terrible experience. Everything you can fear most in auto mechanics."
• "Well, that asshat did not replace the cap on the oil and while driving over 500 miles on my trip, the oil all boiled out and all over my engine, almost killing my car."