Frank's Auto Repair & Auto Body, Inc. Reviews Summary

Customer Service

Pros:

• "They are always pleasant and easy to deal with."
• "Everyone I came in contact with was very polite and made sure I felt welcomed and appreciated as a customer."
• "The staff at Frank's is always friendly and helpful."
• "They make you feel comfortable in every way, even checking in on you after service."
• "Good customer service is one of the best things you can have in a business."
• "They are courteous, professional and provide outstanding customer service."
• "Great communication and flexibility."

Cons:

• "They wanted to charge me over $1000 for a side view mirror."
• "The gentleman Tom behind the desk is the one that has made me feel uncomfortable."
• "If you want to go to a place that makes racial and offensive remarks behind your back then this is the place for you."
• "Worst place I’ve ever been too. They were so pushy with repairs on both my mother and my car."
• "DO NOT BRING YOUR CAR HERE. THE OWNERS SHOULD BE EMBARRASSED THAT THIS IS THE WAY THEY RUN THE SHOP."

Quality of Work

Pros:

• "Auto done correctly and on time as promised."
• "The workmanship is top notch and has always been done in the time they tell you or even before."
• "They fixed a stripped oil pan on my car that another place screwed up."
• "The work is always done right, on time, and at a fair price."
• "The quality of the auto repairs is also excellent."
• "Work done is of excellent quality."
• "They are thorough in their examinations, able to do the most intricate of procedures (even on cars more than 20 years old!), and are concerned for the satisfaction of their customers."

Cons:

• "Other garages in town get the car done faster and you don’t get a never ending list on what your car 'needs'."

Value

Pros:

• "Had repaired/realigned tires before noon, at a crazy-low price."
• "Their prices are very reasonable so I trust them."
• "The cost was reasonable and affordable."
• "I paid a very reasonable price and couldn't be more pleased with the service and treatment I received."
• "Moreover, my rear brake pad and rotor were replaced with a very fair price."
• "They gave me a fair and accurate estimate for the maintenance and inspection costs."
• "They are honest, dependable, knowledgeable and their prices are fair."

Cons:

• "However, after the mechanic diagnosed the issue as a faulty starter motor, he quoted me a price of $910 for parts and labor."
• "Service was completed on time. The attendee, Thomas made me feel comfortable about having my car service at the shop. A little expensive, however the quality of work and care I received for my car made it worthwhile."

Professionalism

Pros:

• "I’ve been to Frank’s a couple times and have been so impressed by their professionalism and expertise."
• "I drive 40 minutes to have my car repaired there because of their professionalism and great quality of work."
• "They are true professionals and communicate with their customers."
• "They are professional, thorough, and reasonable."
• "They are very professional, trustworthy, knowledgeable & friendly."
• "Tom is a great mechanic and a very personable professional man."
• "Frank Auto Repair is an efficient and professional company."

Cons:

• "They can get busy sometimes so call ahead."