"They’ve been extremely helpful and courteous and up front about everything."
"Russ and his team are always informative and show care for their customers."
"Manny thank you for your kindness when my world turned upside down."
"The guys at Russ's Wrench are the absolute best!"
"Everyone was very pleasant & professional."
"Everyone from the shop came in the waiting room congratulated us and gifted us a bottle of champagne!!!"
Cons:
"Russ is overpriced, overrated and I’m guessing uses cheap parts."
"They charged 3,000 for a brake job and transmission fluid flush."
"The staff is very nice and professional but they seem to be overwhelmed with work making them lack on customers service."
"Although the staff made an attempt to rectify the confusion, I cannot recommend this shop even though it is conveniently located for me."
"HORRIBLE!. I initially rated this shop 5 star but after my overall experience this is one of the worst shops I've ever visited."
"We will NEVER go back there."
"They wouldn't give us a break on the price."
Quality of Work
Pros:
"The team at Russ's Wrench does excellent and thorough work."
"The mechanics are knowledgeable and honest about repairs."
"I've never experienced the kind of attention to detail and specific reporting that they offered on my car as part of their regular service."
"Clean and neat, organized workshop."
"They did an incredibly thorough job scrutinizing every nook & cranny."
"The level of service and attention to detail is over the top."
"They do excellent work, are extremely professional and I trust them completely."
Cons:
"They fixed our brakes and less than a year later, with less than 3,000 miles on them, they failed and needed replacement."
"That same visit they did a diagnosis of my car and found other “problems” with my car. I naively let them do the work which was overpriced and probably unnecessary."
"I felt that there was a certain amount of deception and lack of care for me as a customer."
"I discovered that the job that I really wanted to get done was not completed at all, but the alignment that I initially did not want was completed."
"Charged me $2,500 for a terrible muffler install/brake work on '63 Cutlass."
"I took my 95 Wrangler to get serviced on a Friday and it ended up staying there until Wednesday."
"They have saved me 1000's of dollars on one repair compared to the dealer's quote."
Value
Pros:
"Took my Audi here for front and back brakes and was half the price of the Audi dealer."
"The price of the work was very reasonable."
"As it turns out, certain parts weren't needed and saved me some $$ which showed their honesty."
"They were quick to fix our tire and got us on our way!!"
"They suceeded in finishing a bunch of repairs at a decent price in one day."
"They even offer to drop off the car to your house. It does not get better than this!"
"Russ took care of the repair and the final cost came in under their original estimate."
Cons:
"Russ’s shop looked at it told me it was the stabilizer link and replaced it for 1/10 the price."
"Decent shop - prices went way up over the years."