Team Toyota of Langhorne Service Center Reviews Summary

Customer Service

Pros:

• "Did an outstanding job repairing my car after a major hit and run. Communication throughout was excellent."
• "The service rep I spoke with (Gar) was friendly and helpful."
• "Phil listened carefully to my request and helped me solve all the problems!"
• "Just had my 2014 Toyota Sienna serviced here and was very satisfied with the service team that was led by Nick the service advisor!"
• "Always pleased with the service I receive at Team Toyota Service!"
• "Great service and communication."
• "The team Toyota service center staff were amazing."

Cons:

• "Stay away… while the place is beautiful, the service and people working here are GARBAGE."
• "Services not complete on time. Failure to set a new completion deadline leaving up to me to continue to ask for updates."
• "Immensely disturbing experience dealing with a grossly mismanaged service department and a incompetent and rude service advisor."
• "The worst experience I’ve ever had with John Tuck and Shelby. They Never return your call."
• "You may need to bring your car back a few times before they get the job done right and they have a problem with communicating the status of where your vehicle is at nobody ever calls you and tells you what's going on you have to keep calling them and they never want to return your call."
• "Very poor and unprofessional service and I’ll never recommend this company to anyone."
• "People are very unprofessional starting from Service Advisor (James Cockcroft) ending with Service Manager (Dave Meyrick)."

Facility & Environment

Pros:

• "I bought a Camry in New Jersey but for maintenance I come here. For my experience this is the best place. Clean environment, friendly employees, waiting room is the best."
• "Great environment huge waiting area with a cafe very fast service."
• "Service center is beautiful and well kept."
• "The Langhorn service center staff is not only unfailingly pleasant but also efficient and thoughtful."
• "This place is the nicest auto body and repair shop facility I have ever experienced."
• "They have a cafe, children's play room, movie room, large sitting area, and quiet area."
• "It's a pleasure to wait for your car if you like. Watch a movie, watch tv, use a computer or grab an excellent breakfast or lunch."

Cons:

• "3 hours for an oil change is ridiculous and they don't even wash the vehicle as a courtesy for the extremely long wait."
• "I think my only reason wasn't 5 stars was because there's now clear signs what is what."
• "That's the worst dealership I've ever been to... Very upset! Hopefully this will be resolved one day.... Still waiting..."
• "I can’t fathom why it would take 6 hours to change a tire."
• "Disappointing service here. Made me wait hours just to tell me service getting done isn’t covered by Toyota."
• "So, two and a half hours later, the oil change was complete. What a waste of time."
• "If you wanna spend 3 hours waiting for a tire to be replaced then this is a place for you."

Communication & Professionalism

Pros:

• "Brooke kept me updated throughout the repairs, and provided detailed info on each item."
• "Joe was the person who helped me through this whole process and kept me updated on the repair progress until I picked up my vehicle."
• "Thank you for your professionalism and responsibility at work👍👍👍"
• "Dan M. who was my service advisor. He went above and beyond to make sure I was taken care of and not forgotten about."
• "Gaby was wonderful! From start to finish! Kept us informed with everything that was happening, and what was wrong with my vehicle!"
• "I received an email confirming everything we had spoken about."
• "The service staff was prompt and courteous."

Cons:

• "The service advisor did not have any respect for my time and money."
• "I will definitely never take my vehicle here for service once I've fulfilled the requirements of my warranty."
• "The worst experience I’ve ever had with John Tuck and Shelby. They Never return your call."
• "Every employee that I’ve had contact with were extremely rude and just very uncaring."
• "They didn’t even call us and let us know."
• "Customer service is slow to respond to your inquiries."
• "He would not respond to my messages and when he responded, he provided inaccurate and misleading information."