Mahwah Honda Service and Parts Reviews Summary

Customer Service

Pros:

• "At Mahwah Honda service center they are wonderful, friendly and quick."
• "Service check in is quick, efficient."
• "Matt really cares about getting the repairs right the first time."
• "Today I had gone for service and I had an amazing experience."
• "Thanks to Robert, Ronald, & Daniel for your help and expertise during my previous visits and of course a HUGE thanks to the technicians that keep my car going!"
• "They were great! Attentive, helpful and courteous!"
• "The staff is wonderful."

Cons:

• "When we called the associate we bought the car from to explain the situation, he was dismissive, as if we gave him the money, he doesn't care anymore."
• "I will never come to this location again, learn how to handle customer service properly."
• "Horrible customer service and experience."
• "Rude people with horrible attitude who only care about making money. I will never return."
• "The associate that helped us was extremely rude and unprofessional from the beginning."
• "He was completely erratic and not helpful at all."
• "EDDIE CABRERA was really disrespectful."

Facilities

Pros:

• "The waiting area is the bomb! They have 2 seating sections; 1 of which accommodates folks who need a quiet spot to work."
• "Waiting room still nice, however the cell phone charger doesn't work properly anymore and they don't have donuts and muffins anymore."
• "Very comfortable waiting lounge Highly recommend Mahwah Honda."
• "The staff are very friendly and facilities are bright and clean."
• "Their new waiting room is comfortable, and the coffee was real good too."

Cons:

• "Only issue the Coffee counter was very dirty. No coffee."
• "The place is undergoing much needed renovation so lot's of construction and an aging facility prevent a five star rating."

Pricing and Honesty

Pros:

• "They honor every Honda promotion even if you don’t have the coupon and in fact most times they tell you the special and apply it without you asking."
• "Oil change is a good price compared to most dealers."
• "They even priced matched maintenance coupons."

Cons:

• "They charged me $3000 for a part replacement that I got priced for at a different shop for $450."
• "Very dishonest pricing and professionalism. They tried to charge my brother $80 for an air filter plus installation at the service desk(they are $10 online for a Bosch filter/$25 for OEM)."
• "Crazy expensive Example, Cabin filter replacement $179.99."
• "Really professional people, My problem is they are overpriced, Spent 1600 with coupons on a normal visit, 1600.00!!!!!!!!!!!!!"
• "This dealership under new ownership has started charging customers for using credit cards!"
• "When buying a car from here make sure, you bring a battery tester, they will most likely give you a dead battery with the purchase of a car."

Efficiency and Timeliness

Pros:

• "Even when I don't have an appointment, the service is always quick."
• "I was in and out in an hour."
• "My service was done correctly and before the estimated completion time."