Route 22 Honda Service & Honda Parts Reviews Summary

Customer Service

Pros:

• "I must say that service manager Yancy and adviser Paul were both great. They did the best they could to resolve the issue."
• "This is my number one spot to get all my issues resolved love the staff love the work that they do it's quick easy and sufficient."
• "I can honestly say that I’ve never had such a pleasant experience at a car dealership as I did here."
• "The team at Rt 22 is client centric and does a good job of keeping you informed about your service or repairs."
• "Always feel like I'm at home when I come to the dealer. They're very welcoming and attentive to your needs."
• "Good Honda Service center. They work with you to prioritize which service is most needed."
• "Very attentive and professional."

Cons:

• "If I fill out a low satisfaction rating, they expect ME to reach out to them."
• "Slowest service department i ever been to in my life."
• "Today the customer service I received from AL Roman was not there, below 1 star."
• "Drove in at 9:00 am did not leave until 1:30 for a simple tire change and tire rotation."
• "Very disappointed for a very unprofessional, unethical, service."
• "Never again. I dropped my new car to have a roof rack and cross bars installed. They had my car all day, and when I went to pick it up, there were no cross bars, and they charged me nearly triple the estimate for labor."
• "I didn't feel any satisfaction. You know why? because nothing is fixed."

Communication & Efficiency

Pros:

• "The video checks are extremely useful."
• "Very professional spot, Paul was very patient with me and got my car done quickly and efficiently and kept in contact + had all the parts I needed readily available."
• "Thankfully once that matter was resolved I did not have a long wait time getting taken in and being serviced by Robert."
• "I was able to get a next-day appointment to repair my tire and they were able to check out all my tires and patch one up in just about an hour."
• "Paul was very friendly, knowledgeable and kept me informed throughout the process."
• "Got me in and out in an hour."
• "I was in and out in 15 minutes."

Cons:

• "The service agent Taylor lied about calling and submitting the claim 3 times, to purchase the tire."
• "Very poor communication. Won't give accurate ETA's, the service center doesn't pick up the phone if you have a question about your car during service."
• "I was a bit disappointed I was not spoken to about other work that my car needed after the oil change and inspection."
• "When I finally scheduled an appointment to have the part replaced, they told me to come in at 8AM only to not even get started on my car until 10:30AM."
• "I never got call back from service department."
• "Worst Experience Ever. Takes about 2 hours + to do regular maintenance."
• "To wait 2 hours for an oil change, when the place is not crowded at all, WITH an appointment, is absurd."

Professionalism & Trust

Pros:

• "This is a very well-run, honest and comfortable shop."
• "He didn’t try to push me into a car unsatisfied instead he listened to my concerns."
• "There was an African American parts employee at the counter who was very knowledgeable and helped me out."
• "I had a super wonderful experience visiting Honda Route 22 last month."
• "Overall, had a great experience."
• "Paul goes ABOVE and beyond expectations; putting the customer first."
• "These guys are always professional and friendly; more importantly, I trust them with my car."

Cons:

• "This is not a place you want to take car to. In years past it was great but the culture changed."
• "Would NOT recommend for any maintenance especially for women who come alone."
• "I went to the dealer buying my car and it was the worst experience ever."
• "You would have pay me in order for me or my wife to get either of our cars serviced here."
• "I used to use them to service my car but quickly lost all trust."
• "This is the worst service I have ever experienced."
• "The experience I had here would not wish on anyone, I was lied to several times."