Address: 180 Mercer St #164, Hightstown, NJ 08520, USA
Phone: +16094489800
Rating: 4.7
based on 116 reviews.
Professionalism
Pros:
"Tony and crew were professional, courteous, and capable."
"Tony is very skilled takes very less time in scheduling and knows what it takes to get job done!"
"All repairs and routine service have been done on time and the problems have always been solved."
"The mechanics at this shop were very friendly, explained the trouble with my car and honestly gave me a price less then other shops."
"I am very pleased with the customer service at City Auto Center they are courteous and always have a professional attitude."
"Tony's expertise in the automotive realm is truly impressive."
"Tony and his staff are skilled, friendly and extremely knowledgeable."
Cons:
"And now I'm regretting because my brakes are not working correctly..."
"After this experience, I am certain, something there is not right!"
"They do not honor their word. They say they will call and don't."
"Please be careful to the positive comments they might be fake... I already read some comments that says it was a Scam but I didn't trust them."
"The Behavior of one of the employees was very disrespectful, Personally I have never seen someone behaving like that, maybe it's related to his Culture? But it's really too much..."
"Apparently, they have carried their native culture of hating and degrading women and apply it to the women of non-white here in US."
"Very poor manner towards women especially non-white."
Efficiency and Quality of Service
Pros:
"The work was completed very fast and with high quality."
"Premium service at competitive price point."
"They are quick, efficient, and affordable."
"Highly recommend as an alternative to any service any dealership might offer."
"Took care of both cars at a fraction of the cost of the dealer and other shops like Midas."
"Literally took 2 minutes and I was back on the road safe and sound."
"In a day had my vehicle back with perfect condition."
Cons:
"Also the quote was 400 usd when I bring the car they charge me 1065 USD, when I compare with other Providers I have been told that the Price should be around 600 Usd."
"Buyer beware!!!"
"So far the work seems to be good. Three stars though because their communication is terrible they rarely call back and they had my car for over a month."
"IT'S VERY EXPENSIVE. I expected max $300 for Oil change and Coolant and break fluids. They charged $1400( 5 times more)."
"Spent $1000 on various repairs with them. They could not fix the tail pipe and made it worse than before."
"They charged me $130 for a part they bought for 83.99."
"Its a scam. He charges and arm and a leg for service."
Trustworthiness and Expertise
Pros:
"Great team and knows what they are doing, someone you can trust for your expensive investment."
"They fixed my Maserati Ghibli brakes perfectly in no time."
"The team are fast, reliable and kept to the quote."
"They are trustworthy and knowledgeable mechanics in which they would never 'fix' what doesn't need fixing."
"He charged me only a fraction of the cost what the other reputable shop quoted me."
"The guys seem to be very honest and they are experts in BMW."
"Tony knows his stuff. Is able to pinpoint faults and will not replace something unnecessarily."
Cons:
"Lost my car completely. I took my car (Honda minivan) for a small noise, ending up changing the mounts, timing belt (at 60 K miles! which Honda only recommends at 90K miles) and water pump, lightening my wallet seriously !!"
"Globally I went there 2 times, the first time I thought that my bad experience was accidental. But now I'm sure I recommend to find another professional."
"I was not able to put a finger on it, but over the years I had a suspicion that there is a lack of expertise in the shop."
"Now 4 months later, the engine started rattling and on showing it a different mechanic learnt that the engine has failed !!"
"The car is unusable unless I spend another $1000. Very disappointed."
"It is obviously these business owners are from India. They carried their bad part of culture and trying to force into American culture, even to their business patrons."
"I took my car to BMW Dealership to have a full diagnostics ran on the car because it was starting slow... After a month of getting the run around... TONY SAID YOU NEED TO SPEAK TO JOSE ABOUT THIS IDK AND HUNG UP."