"Great Service all around, i use them for our family home out in New York."
"Awesome service, they were flexible with their appointments, everyone was polite and even called to give me a heads-up 20 minutes before they showed."
"We were extremely impressed by the responsiveness and follow up."
"Fantastic from the moment I called the office. The staff was kind, informative and prompt."
Cons:
"Came late and billed me for more than the price agreed to with the repairman."
"Would NOT recommend this service company..."
"They are thieves! I called for an appointment and they came 4 weeks later... They are thieves! Stay away"
"Worst experience I've ever had with any repair service!!!"
"Is it me? Am I being unreasonable to expect a company to honor their appointments, clean up after themselves, communicate errors and be organized?"
"Spoke with rude manager and she told me to use another company!! I will!!"
"Answer your phones. Horrible then they call me back after finding my phone number and say 'they dont install whirlpool supplied part' aka 'customer supplied part.'"
Professionalism and Expertise
Pros:
"I found Rd Appliance Service very professional and reliable."
"RD appliance corporation, was extremely professional, honest, beyond knowledgeable."
"the technician was extremely knowledgeable with the Miele washing machine."
"Brandon performed fantastic and exceptionally professional service of my Miele Dishwasher."
"Dave from RD Appliance did a great job fixing our old Miele gas dryer."
"The technician that came was very courteous and professional."
"David was incredibly knowledgeable about our Viking Professional appliances."
Cons:
"Technician Eddie showed up to my house... No name given, no mention of the company he worked for....nothing."
"The technician was not able to find the broken part in the microwave and offered to replace all three parts that seem to be coupled together, basically tripling the price."
"I had a tech come out and check my oven paid 150 cash for diagnostic… never received anything about what was wrong with it."
"To charge a $165 dollar that is not applied to the cost of the repair is ludicrous."
"I felt like I was mislead by the representative over the phone."
"This company uses 'friendly leverage' to jack up their prices."
"I was very shocked to have to pay a service charge if I am doing the job."
Cost and Pricing
Pros:
"They came in the scheduled time and fixed my dryer at not a huge expense."
"Repair was completed successfully & professionally at a fair price."
"Charges were reasonable, service was prompt, thorough and effective."
"Only charged for service call."
"They're responsive and reasonable in price."
"Cost of repair was expensive, but cheaper than buying a new fridge."
"Dave is the best!! Saved me hundreds by being so honest! Highly recommend!"
Cons:
"Came late and billed me for more than the price agreed to with the repairman."
"They quoted $821 plus tax! Why would I pay that when the value of the washer is less than the $950 I paid in 2015?"
"I would not recommend. Service charges are too high for what they claim to provide."
"Fixed a clogged coffee machine... Outrageous charges!!"
"They are a bit more costly than some of the other providers in the area."
"The total cost for an oven ignitor on a Blue Star was a bit pricey."
"Our only complaint is that the $169 service fee plus tax is not applied to the repair, which i was informed about prior, but feels somewhat greedy."