RD Appliance Service, Corp. Reviews Summary

Category: Appliance repair service

Address: 182 Fairchild Ave, Plainview, NY 11803, USA

Phone: +15165610523

Rating: 4.7
based on 97 reviews.

Customer Service

Pros:

  • "These folks are top top going above and beyond to help."
  • "Very happy with the customer service I received especially 3 days before Christmas."
  • "Amazing customer service. Extremely knowledgeable staff."
  • "Great Service all around, i use them for our family home out in New York."
  • "Awesome service, they were flexible with their appointments, everyone was polite and even called to give me a heads-up 20 minutes before they showed."
  • "We were extremely impressed by the responsiveness and follow up."
  • "Fantastic from the moment I called the office. The staff was kind, informative and prompt."

Cons:

  • "Came late and billed me for more than the price agreed to with the repairman."
  • "Would NOT recommend this service company..."
  • "They are thieves! I called for an appointment and they came 4 weeks later... They are thieves! Stay away"
  • "Worst experience I've ever had with any repair service!!!"
  • "Is it me? Am I being unreasonable to expect a company to honor their appointments, clean up after themselves, communicate errors and be organized?"
  • "Spoke with rude manager and she told me to use another company!! I will!!"
  • "Answer your phones. Horrible then they call me back after finding my phone number and say 'they dont install whirlpool supplied part' aka 'customer supplied part.'"

Professionalism and Expertise

Pros:

  • "I found Rd Appliance Service very professional and reliable."
  • "RD appliance corporation, was extremely professional, honest, beyond knowledgeable."
  • "the technician was extremely knowledgeable with the Miele washing machine."
  • "Brandon performed fantastic and exceptionally professional service of my Miele Dishwasher."
  • "Dave from RD Appliance did a great job fixing our old Miele gas dryer."
  • "The technician that came was very courteous and professional."
  • "David was incredibly knowledgeable about our Viking Professional appliances."

Cons:

  • "Technician Eddie showed up to my house... No name given, no mention of the company he worked for....nothing."
  • "The technician was not able to find the broken part in the microwave and offered to replace all three parts that seem to be coupled together, basically tripling the price."
  • "I had a tech come out and check my oven paid 150 cash for diagnostic… never received anything about what was wrong with it."
  • "To charge a $165 dollar that is not applied to the cost of the repair is ludicrous."
  • "I felt like I was mislead by the representative over the phone."
  • "This company uses 'friendly leverage' to jack up their prices."
  • "I was very shocked to have to pay a service charge if I am doing the job."

Cost and Pricing

Pros:

  • "They came in the scheduled time and fixed my dryer at not a huge expense."
  • "Repair was completed successfully & professionally at a fair price."
  • "Charges were reasonable, service was prompt, thorough and effective."
  • "Only charged for service call."
  • "They're responsive and reasonable in price."
  • "Cost of repair was expensive, but cheaper than buying a new fridge."
  • "Dave is the best!! Saved me hundreds by being so honest! Highly recommend!"

Cons:

  • "Came late and billed me for more than the price agreed to with the repairman."
  • "They quoted $821 plus tax! Why would I pay that when the value of the washer is less than the $950 I paid in 2015?"
  • "I would not recommend. Service charges are too high for what they claim to provide."
  • "Fixed a clogged coffee machine... Outrageous charges!!"
  • "They are a bit more costly than some of the other providers in the area."
  • "The total cost for an oven ignitor on a Blue Star was a bit pricey."
  • "Our only complaint is that the $169 service fee plus tax is not applied to the repair, which i was informed about prior, but feels somewhat greedy."

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