Sears Appliance Repair Reviews Summary

Technician Expertise and Professionalism

Pros:

• "What a wonderful technician. He was professional, knowledgeable and was prompt."
• "The technician was very courteous and professional. He had all the product answers for my questions."
• "Joseph (the best technician EVER) arrived. He recognized the issue immediately, ordered the part."
• "Very polite knowledgeable serviceman appeared a day after my husband made the appointment."
• "Philip kept his word. He is a professional."
• "The person that came in to service my washing machine was excellent."
• "Technician was very knowledgeable, courteous and considerate."

Cons:

• "The SEARS technician had little or no knowledge of the appliance that he had to check."
• "Technician was unprofessional, talking on his personal phone and complaining."
• "The unqualified technicians that they sent to my home don't know what they are doing."
• "The last service man to come to my house was like a deer in headlights he had no clue of what he was doing."
• "I called for another appointment and was visited by a surly, disrespectful and rude technician, Phillip."
• "The service man had very little experience on how to repair my washer."
• "No clue what he is doing. He is reading manual from computer."

Customer Service Experience

Pros:

• "They also appear to know what they were doing which made me feel relieved as they worked on my Samsung front loader."
• "I feel this is great service considering my washer and dryer are 20 years old."
• "The Sears repair men (2) were both respectful and courteous."
• "The Technicians were knowledgeable and punctual."
• "Two appliances were repaired in my home recently & I felt very grateful to have Sears taking care of the repairs."
• "Cheerful, thorough, experienced serviceman."
• "He made suggestions that would definitely be beneficial in terms of maintaining my snow thrower in the future."

Cons:

• "It took them a week to come and just look at it."
• "I wrote sears customer service a complaint and still no one acknowledged my email."
• "The product was never fixed. Also the guy who came to try and repair it was nasty and rude to me."
• "They have stopped with weekend service calls."
• "I ASKED AND WAS SCHEDULED FOR A SEARS TECH TO COME AND DO THE WORK... AND WAITED UNSUCCESSFULLY FOR THE PART."
• "Repairmen have been out to my house numerous times, ordered and changed numerous parts and my washing machine is still broke."
• "It's unfortunate that such a big company is cheating and stealing from one of their customers."

Timeliness and Efficiency

Pros:

• "I recently had my annual refrigerator checkup performed by a Sears Technician. He was on time and did a thorough checkup."
• "He did a good job and was in and out in less than 45 minutes."
• "They came exactly in time and the technician he know what his doing and in short time he finish all the jobs."
• "The Technician called ahead and arrived on time."
• "technician called before apptmt gave location of where coming from arrived and promptly went to task."
• "The repairman was ON TIME, courteous, knowledgeable, and patient."
• "Excellent! The Technician called ahead and arrived on time. He was professional, friendly and knowledgeable."

Cons:

• "Technician came 3 times and claim he fixed my hot water tank and today I still have no hot water."
• "My refrigerator was repaired after 4 visits and 2 months of waiting to get fixed."
• "The service widow was between 10-2, with an arrival time about 1pm."
• "repirman came by 11/10. still not repaired. was told no one could come to repair until 11/25, 2 weeks to get an appliance repaired!!???"
• "Service was not what I expected - part that was originally ordered was not correct - needed to take off from work a second day."
• "After numerous calls to Sears I was told that I have to wait until the 17th of this month before another technician could come out to my house."
• "The appointment was 1-5 pm. The repairman was 1 hr and 25 mins late with no call or contact."