Wind Service Inc Reviews Summary

Customer Service

Pros:

• "The lady answering the phones is always pleasant."
• "We found all of the staff we dealt with to be courteous, professional, prompt and knowledgeable."
• "I was contacted first thing in the morning with a reasonable window of time."
• "When setting up appointments, people were courteous and polite."

Cons:

• "STAY AWAY!!! Worst repair company we’ve ever dealt with! Awful customer service and could care less about any inconvenience to the customer."
• "I agree with all the negative reviews written about this company. Terrible customer service - they never call back when they say they would."
• "I would not recommend this company to anyone as they are extremely rude, incompetent, and provide zero customer service."
• "This is the most unprofessional business I have ever dealt with."
• "The absolute worst. I am forced to deal with them because they are the only service provider authorized by my insurance company."
• "The customer service person was extremely rude and did not apologize."
• "They are extremely unprofessional, customer service is horrendous."

Technician Professionalism

Pros:

• "Dave is the nicest guy and a pleasure to have in our home. Very professional and extremely knowledgeable."
• "Luckily wind shield has an awesome technician named Dave W. He was super polite and professional!"
• "David P is awesome and super helpful!"
• "The tech, Neil A. arrived on time, was so polite and professional."
• "Dave fixed our dishwasher. He was on time and very efficient."
• "David from Wind Service came to the house 3 days after my call, diagnosed the problem, ordered the parts, returned, and installed the parts... our dishwasher was fixed within a week."
• "The technician was on time, courteous, polite and very knowledgeable."

Cons:

• "Nice repair tech's, but horrible operation. They couldn't fix my dishwasher and refused to tell that to Whirlpool so now I have to fight for a replacement."
• "He then asked if we had warranty (which we did, with an extension) and got all worked up then began to march out my home like a 5-year-old not getting his way."
• "Your employee was incredibly rude and impatient."
• "He never touch my dryer and walk away once he saw a roach and said will never come back."
• "He was impatient, disrespectful, rude, and clearly just wanted to leave and didn't want to work today."
• "Service man was patronizing and rude."
• "The representative who came to the home was rude, dismissive and clearly had no idea what he was talking about."

Repair Efficiency

Pros:

• "He had to come back the following week for an ordered part. He fixed the issue in no time."
• "Octavio came and identified the issue quickly."
• "Great Service tech (Neal) showed up on time. Found problem. Fixed and only charged a service call fee."
• "Came on time, did the job perfectly and left everything clean."
• "Neil was able to diagnose the issue right away, and the problem was fixed in a half hour."
• "The repair person, Octavio A. was prompt, professional and fixed my oven in 10 minutes."
• "He was able to replace the parts quickly and was very professional and knowledgeable."

Cons:

• "Our washer machine has been broken since October."
• "Been waiting 399 days to have a part replaced."
• "It's been 6 weeks since the first time i scheduled repair with them, and my washing machine is still broken."
• "After waiting a week the tech said well I don’t have time to sit through a cycle."
• "Refused to fix dishwasher 'because it wasn't broken'."
• "They went to my house 5 times to fix my washer machine, they never stayed more than 10min."
• "Tech named Giordano came to my house almost an hour after the expected service window and did not come with the part to repair dishwasher."