Elite Painting Services Plus, Inc Reviews Summary

Category: Painting

Address: 9 Slabey Ave, Malverne, NY 11565, USA

Phone: +15166972468

Rating: 4.9
based on 136 reviews.

Communication

Pros:

  • "Kelly, in the office, was so helpful in getting us a start date and worked it out with us!"
  • "Service was great, and the team was very communicative."
  • "Kelly made scheduling a breeze; within no time at all, Benny was at our doorstep."
  • "They are great communicators which can be rare in business and are most reliable."
  • "Dave encouraged questions throughout the 4 days the team was in my home and was anxious to know if I had any concerns about the work being done in my kitchen and dining room."
  • "Every painter was very courteous and respectful while working, which really had me at ease throughout the entire process."
  • "They communicated clearly, often, and walked us though every step of the way from paint color selection to what type of finish."

Cons:

  • "He never showed up for the appointment, and never called to cancel."
  • "I made an appointment for an estimate of drywall repair and painting. He never showed up for the appointment, and never called to cancel."

Professionalism

Pros:

  • "They were very reliable and trustworthy."
  • "Elite's professionalism was evident throughout the process."
  • "The crew was very courteous and they did a fantastic job prepping, painting and cleaning up."
  • "They provide unparalleled professionalism and expertise."
  • "The team was professional, prompt, quiet, considerate, and expert at their craft of painting."
  • "Their attention to detail was excellent, from the estimate process which was extremely detailed and transparent, to the way they prepared the room to keep it clean and neat."
  • "The staff were so professional and no left no mess or damage."

Cons:

  • "Would have given five stars but not the most affordable...but well worth any premium!"
  • "Not the most affordable...but well worth any premium!"

Quality of Work

Pros:

  • "The job was immaculate, from repairs/spackle/sanding work to tight, clean corners."
  • "The finished product came out perfect, exactly as we discussed."
  • "Elite’s preparation and finish work are meticulous."
  • "The end result was immaculate work, and a spotless cleanup."
  • "The quality of work, level of detail and manner in which they performed their work sets the bar for others to strive for."
  • "Their meticulous attention to detail is by far the best I’ve seen in the home services business."
  • "The crew was very professional the quality of the work is top-notch."

Cons:

  • No cons related to the quality of work were mentioned.

Customer Service

Pros:

  • "I will definitely be recommending Benny’s company to my friends and family!"
  • "Thank you Benny, John and team for such an exceptional painting experience!"
  • "John really went above and beyond to make sure we were satisfied."
  • "One of the most important items that truly set Elite Painting apart was they always asked us what we thought, worked through questions about certain areas and truly cared about the final product."
  • "Benny and his crew… including office gal, Kelly, call you back and talk to you like a friend, not just a customer!"
  • "Benny went above and beyond to make sure we were happy, even showing up himself on a Saturday to help us install lights in our vaulted ceiling."
  • "Kelly’s customer service was extraordinary - communicating with her was a pleasure!"

Cons:

  • No cons related to customer service were mentioned.

Reliability

Pros:

  • "They arrived on time each day."
  • "Benny & his crew completed the project in exactly the time frame he predicted."
  • "They were on time everyday and extremely professional."
  • "The team was always on-time, extremely clean, neat and organized."
  • "The crew arrived promptly and were polite, efficient, and most importantly extremely skilled."
  • "They were always on time. They delt with my home with utmost respect; by moving and covering all of my furniture with care."
  • "The entire experience was fantastic! The price quoted was very good. The painters were on time and completed the job quickly and cleanly."

Cons:

  • No cons related to reliability were mentioned.

Value

Pros:

  • "We plan to use them again for future projects."
  • "I would use them again in a minute and recommend them to ANYONE who needs painting."
  • "I am a very satisfied customer and will definitely be using them again for future paint jobs."
  • "I would absolutely hire Elite Painting Services Plus again and have plans to do so!"
  • "I will definitely be using them again."
  • "I would highly recommend them for your painting needs and plan to call them in the future for any additional painting work on my house."
  • "Highly recommended, and we'll absolutely use them again."

Cons:

  • No cons related to value were mentioned.

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