Rahway Bagels Reviews Summary

Bagel Quality

Pros:

• "The BEST bagels."
• "Their taylor ham, egg, and cheese on a toasted everything bagel is soooo good!!"
• "Everything is freshly made and last week I had bagels delivered to my house for the family and the bagels were still warm."
• "The bagels are huge and so soft."
• "Although there is almost always a long wait in the mornings, Absolutely fantastic bagels, freshly made."
• "They offer SUPERB bagels, great coffee and awesome sandwiches."
• "Their bagels are perfect too! The amount of cream cheese is perfect- not too much not too stingy."

Cons:

• "Rahway Bagels makes a decent bagel but are too large and fluffy for my preference."
• "I ordered 2 onion bagels with cream cheese and they delivered me 2 plain bagels and it had a hair baked into it."
• "The bagel tasted dry."
• "Back to back ordering a BEC from here and having hair in my food."
• "The last few times I've ordered from here, the bagels are heavy and hard, and the orders are always messed up in some way."
• "The bagels are ok. Doughy and soft, but not as toasted as they should be."
• "Both bagels I ordered failed to live up to the consistency of the past experiences."

Customer Service

Pros:

• "Oh please believe me they work hard in this establishment. I come to pick up my Uber and doordash orders always pleasant and service with a smile."
• "Every time I walk in the door I feel like I’m the first one there with there ecstatic greetings and sense of urgency to help me."
• "He’s super friendly and always puts the customer first and makes you feel at home."
• "Their customer service team is excellent!"
• "The guy behind the counter was very nice and helpful he was prompt and my bagel with cream cheese came out perfect as I like it dark not toasted with cream cheese."
• "The owner adds a personal touch to the interactions with his customers which makes coming back easy."
• "The people there are extremely friendly and I would recommend making this your new morning bagel shop if you haven’t already."

Cons:

• "Spoke with the owner who was very rude."
• "We try to call to let them know this keeps happening and are immediately put on hold for 10+ minutes and no one ever picks up the line."
• "The customer service whenever the older lady who probably is the owner or manager is not present leaves much to be desired."
• "Disgusting customer service for someone who has paid for their food to be that dismissive over your screwup."
• "I cannot spend my money somewhere that the customer service is non existent."
• "The women at the register is extremely rude, the young women dealing with the online orders doesn’t know how to prioritize anything."
• "Horrible customer service."

Order Accuracy

Pros:

• "They move quickly and don’t mess up orders."
• "The food is great and exactly what we ordered."
• "Placed 2 orders this morning, picked up. Everything was perfectly made."
• "Best bagels in town!! Very warm and friendly environment."
• "Always served fresh daily. The store is clean. Good, well manned staff to handle the volume of business."
• "This is hands down the best bagel place around. Been going here for 3 years and I only get bagels from here."
• "Best bagel spot in Union County."

Cons:

• "I have been back in Jersey for a week and in that time, since I have no food at home, have gone to get a bagel sandwich in the morning. Every single day I get home and it's wrong."
• "Never used to have problems here - with new management and workers - my order was completely wrong."
• "This is the third time I’ve gotten a sandwich from Rahway bagels with absolutely blackened charred bacon."
• "Ordered a pork roll egg and cheese X2 and they sent me egg and cheese. No porkroll."
• "Guess this place does not value customers who purchase at lunchtime. 24 minutes for two bagel toasted with butter."
• "Every time I ordered from this place my food is wrong."
• "My whole order was wrong. And this isn’t the first time."