Kaedama Reviews Summary

Service

Pros:

• "Our server Lou is a total gem. Super sweet guy and an excellent bartender :D the drinks were definitely worth the price (which is rare out here)."
• "The service was amazing though, the waiter really went above and beyond to make sure everyone was happy."
• "Our server Louis was awesome and beyond helpful."
• "Lou, one of the bartenders has an amazing sense of humor and always creates an uplifting mood for everyone."
• "Great service. Without great people and great service you don’t survive."
• "Service was timely, friendly and professional."
• "Big Lou (Louis) made it a GREAT experience. 4.5 hrs with delayed aircraft, he made it enjoyable. Personable, outgoing and professional."

Cons:

• "Really really ignorant horrible girl working there on sat evening 5th Nov 2024."
• "Both servers were very rude asking us if we ordered yet."
• "No service whatsoever. Wait staff gossiping the whole time."
• "Horrible service. I ordered a steak and eggs for the price of 34 usd. 45 minutes by and my order hadn’t arrived."
• "Poor service. I stood there for 10 minutes after ordering a beer without being even acknowledged."
• "I am writing complaint review here. I didn't receive food as ordered, awful food, terrible service."
• "We just saw a waitress pack a to go sushi order with her hands. She used her whole hand including her palm to grab the sushi roll and slid it into the box."

Food Quality

Pros:

• "This was really good ramen and not just for an airport!"
• "The tuna bowl was very good."
• "I went for the gyoza - done great and a favorite."
• "Ordered veggie miso Ramen. It was tasty and satisfying."
• "The pork tonkotsu was as good as any other Ramen I've ever had."
• "The food was surprisingly good since I had low expectations for airport sushi, and wasn’t outrageously priced."
• "Food was delicious! I ordered the chicken katsu rice bowl and it was an excellent experience."

Cons:

• "The noodle is still clumpy, not cooked!"
• "Possibly the worst airport bar I've ever been in. Pretty sure the sushi came from the self serve kiosk, just double the price."
• "Mushroom ramen was a poor excuse of ramen that cost over $17. Broth was flavorless, noodles were in one clump and toppings were cold."
• "Noodles were overcooked."
• "Super salty, lukewarm broth; extremely over cooked noodles, topped with a flavourless, almost hard boiled egg."
• "The broth lacked any ounce of flavor and the pork and scallions were the only things that really tasted like anything."
• "One of the worst tonkatsu bowls of ramen I ever had. Broth was luke-warm and flavor-less."

Price and Value

Pros:

• "For the price, this is one of the best airport restaurants I've been to."
• "There is free Wi-Fi at the bar that worked great."
• "Had breakfast here, bagel coffee and a side of bacon. There is an up charge but you can sit and work while others are grab and go only."
• "Gotta love 25oz Drafts...Sapporo"
• "The food was surprisingly good since I had low expectations for airport sushi."
• "And compared to $17 sushi rolls at some of the other places, the $20 for the Ramen is comparatively well-priced."
• "Wasn’t sure what to expect given that it is in an airport but the sushi was delicious and a lot more affordable than I expected it to be!"

Cons:

• "They should not be serving ramen at $20+ per bowl."
• "Horrendously expensive, which is expected for an airport establishment."
• "I got straight up scammed by this restaurant."
• "0 stars If I could. Possibly the worst Ramen I've ever eaten... Extremely overpriced."
• "Don't pay $20 here but donate it somewhere else!"
• "Utter rip off. $22 and a 45 minute wait for this!"
• "$20 a bowl for adequate ramen and no service is ludicrous."

Ordering Experience

Pros:

• "I found ordering via the QR code to be easy and service to be fairly quick."
• "Nice place to sit in the middle of the ‘global marketplace’ portion of the terminal."
• "Bar has power outlets so you can charge your electronic devices."

Cons:

• "This place will scam you if you order delivery."
• "I got confused about the tablet ordering."
• "Place looked so nice I sat down and was excited to have a nice meal before my flight. I ended up waiting over an hour for a sad bowl of ramen."
• "QR code ordering system where you asked to top 20% before you receive any service or meal."
• "Ordered the Pork Tonkotsu Ramen. First thing, the QR code didn’t work."
• "Uses the awful QR code ordering system that has infected so many restaurants... no way to address this if the money is not refunded."
• "The button to summon help did not seem to work."