Macy's Reviews Summary

Customer Service

Pros:

• "The customer service is top notch and the sales associate in the Ralph Lauren section was extremely polite and very helpful."
• "Enjoyed my shopping experience. Every staff member were informative and respectful."
• "Had a great experience with the Mac counter employees Luis and manager on duty nitza."
• "The sales associate was available the experience was pleasant. Friendly, kind and knowledge for the department (bedding)."
• "I want to thank Louise in the womens section in macys in coop city! She was very helpful with our purchase for an important occasion."
• "The young lady working in the fragrance department was very helpful."
• "Great customer service above and beyond by perfume section the employee named loyda assisted me to 100 percent satisfaction, thanks to her I will make two special ladies birthday a great one!"

Cons:

• "Plzz dont spoil ur day shopping hear.. Very rude n racist place they make faces on u."
• "I would leave zero stars if I could. Please be aware as a customer, you will be followed by security as soon as you enter the store and you will receive absolutely horrible customer service."
• "Rudest staff members plus they make you jump through hoops to return."
• "Most sales associates were not helpful and the pricing scanners were not working."
• "Horrible customer service in the makeup section. Actually, there is no customer service."
• "The customer service at the jewelry dept. Not friendly or engaging."
• "The customer service ladies are so rude."

Shopping Experience

Pros:

• "Macy's is always a exciting place to shop. The sales are great."
• "A pleasant shopping experience which makes for happy customers !!"
• "I'm happy with Macy's. They have many styles of clothing, and accessories for men, and for women."
• "Love this store. There are a multitude of designer clothes, shoes, etc at reasonable prices."
• "This is a great shop, I went here in August or September with my parents and the staff was very nice and helpful."
• "Visited this Macy's location with my daughter. Three floors of unique items and brand name merchandise."
• "Merchandising was spot on for the Holiday. Bright cheerful environment."

Cons:

• "Macy's isnt that exciting & affordable as u would think."
• "Everything here is a mess, there was a pool of shoes on the floor!"
• "Macy's is not what it used to be the cells are not that great anymore and the store is always crowded when they have sales."
• "It's definitely not 34th street had very limited merchandise."
• "This Macy's doesn't have the selection that the Queens Center Mall has, however they have some great items."
• "This macys doesn't have much variety in brands their men's section is lackluster."
• "Most disorganized women’s clothes I’ve ever seen."

Accessibility and Convenience

Pros:

• "This Macy's is inside a mall. Wheelchair friendly. They have restrooms inside the store."
• "Easily accessible by both public transportation or if you're driving."
• "The store itself is super clean, well organized and staffed with pleasant, efficient and helpful people."
• "The store is well stocked."
• "The store is beautiful."
• "Store it's clean."
• "The bathrooms always have paper and hand sanitizer."

Cons:

• "Not fond of paying $3 for parking at the mall, when you can park right across from it for free."
• "The only negative is parking, because you’ll have to pay a couple of bucks for close up parking."
• "Parking can be hard during the weekends and holidays."
• "Good location but the website will tell you that they have items in stock only for you to get there and it's wrong."
• "The store looked like a ratchet mess."
• "Messy... Staff is always missing and spend most time chatting and texting when you do find them. Bathrooms are gross."
• "During the weekend you can be stuck in long lines waiting for customer service and registers."

Staff and Service

Pros:

• "Staff is always very polite and does their best to open up registers when a line springs up."
• "Eager staff and ready to help."
• "The staff is attentive and helpful."
• "The service techs are helpful, knowledgeable and helpful."
• "I appreciate the employees here who take time to help customers and are always in a good mood."
• "I returned something I had bought on line and the young man who attended me was so polite and helpful!"
• "Went to pick up a online order, customer service was extremely fast and nice."

Cons:

• "Most of the workers here didn't have a pleasant face, they look serious and scary."
• "The employees are rude in bay plaza mall they treated my grandmother very rude."
• "The employees are only interested in chatting and have no knowledge of what customers needs are."
• "Employees too casual dressed at work, see thru leggings and sneakers, low cut blouses and when you need help they're staring at their phones."
• "No one asked me if I needed assistance I made it to 2nd floor and no one approached me."
• "This Macy's location doesn't have any people on the floor."
• "Macys! Who are you hiring to work on your floor on a Friday afternoon?"